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VP

Vice President/ Senior Vice President - Payment Operations

BTI Executive Search·Posted today

Location

All India, Navi Mumbai

Experience

15–19 years

Required Skills

Customer Service ManagementVendor ManagementComplianceRisk ManagementOperational LeadershipMerchant Lifecycle ManagementRisk OperationsAIDigital ExperienceTechnology Experience

About the Role

You are seeking a VP/Sr VP - Operations for a Mumbai-based client, specifically looking for candidates located in Mumbai with at least 15 years of experience. As the Vice President/Senior Vice President, you will play a crucial role in ensuring operational excellence, regulatory compliance, and enhancing customer experience within the Payment Aggregator ecosystem. Your expertise in digital payments, merchant lifecycle management, risk operations, and managing high-volume transaction environments will be essential for this position.

Key Responsibilities:

  • • Provide operational leadership and develop strategies to drive excellence in operations.

  • • Oversee Merchant Lifecycle Management to ensure efficient processes.

  • • Manage risk, fraud, and compliance activities to safeguard the organization.

  • • Supervise merchant and vendor relationships to optimize partnerships.

  • • Lead Customer Service Management initiatives to enhance customer satisfaction.

  • • Utilize AI, digital, and technology experience to drive innovation.

  • • Ensure compliance with RBI guidelines for seamless operations.

    • Ideal Profile:

  • • Proven track record of managing large teams effectively.

  • • Prior experience in the Fintech, payments, or banking industry is desirable.

  • • Familiarity with risk and compliance guidelines is crucial.

  • • Experience in managing vendors and 3rd party merchant vendors is preferred.

    • Qualifications:

  • • Minimum of 15 years of experience in fintech, payments, or banking sectors.

  • • Bachelor's degree in a relevant field; an MBA is preferred for this role. You are seeking a VP/Sr VP - Operations for a Mumbai-based client, specifically looking for candidates located in Mumbai with at least 15 years of experience. As the Vice President/Senior Vice President, you will play a crucial role in ensuring operational excellence, regulatory compliance, and enhancing customer experience within the Payment Aggregator ecosystem. Your expertise in digital payments, merchant lifecycle management, risk operations, and managing high-volume transaction environments will be essential for this position.

    • Key Responsibilities:

  • • Provide operational leadership and develop strategies to drive excellence in operations.

  • • Oversee Merchant Lifecycle Management to ensure efficient processes.

  • • Manage risk, fraud, and compliance activities to safeguard the organization.

  • • Supervise merchant and vendor relationships to optimize partnerships.

  • • Lead Customer Service Management initiatives to enhance customer satisfaction.

  • • Utilize AI, digital, and technology experience to drive innovation.

  • • Ensure compliance with RBI guidelines for seamless operations.

    • Ideal Profile:

  • • Proven track record of managing large teams effectively.

  • • Prior experience in the Fintech, payments, or banking industry is desirable.

  • • Familiarity with risk and compliance guidelines is crucial.

  • • Experience in managing vendors and 3rd party merchant vendors is preferred.

    • Qualifications:

  • • Minimum of 15 years of experience in fintech, payments, or banking sectors.

  • • Bachelor's degree in a relevant field; an MBA is preferred for this role.

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