You will play a crucial role in shaping the future of sanctions and AML screening operations by defining a target-state operating model and driving measurable outcomes. Your responsibilities will include leading high-impact initiatives to improve efficiency, quality, and governance while ensuring alignment with regulatory and compliance expectations. You will collaborate with global teams across Operations, Compliance, Technology, and Data to deliver sustainable change.
• Define and maintain the target-state operating model encompassing people, process, technology enablement, governance, controls, and metrics.• Lead organizational design activities including spans/layers, team structures, coverage models, workflow routing, and decision rights/RACI.• Build and manage a multi-year roadmap with sequencing, dependencies, and measurable outcomes.• Oversee delivery of initiatives such as productivity improvement, backlog reduction, workflow optimization, QA uplift, and control enhancements.• Translate strategy into delivery artifacts including charters, milestones, resource plans, RAID logs, and benefits cases.• Partner with various teams to unblock delivery obstacles and manage tradeoffs effectively.• Establish KPI routines to monitor key metrics such as throughput, cycle time, backlog, SLA adherence, quality/accuracy, rework rates, and false-positive drivers.• Drive capacity planning and demand forecasting through staffing models aligned to volumes, complexity, and service-level targets.• Lead root-cause analysis to implement sustainable fixes and strengthen governance forums and decision cadence across India and global partners.Qualifications and Skills Required:
• 10 years of experience in financial services operations, operating model design, transformation, or business management roles.• Strong understanding of sanctions and AML screening operations and associated risks/controls.• Ability to lead cross-functional programs end-to-end, including planning, milestones, benefits tracking, and executive reporting.• Proficiency in analytical skills, capacity modeling, and influencing senior stakeholders.• Excellent communication skills and a Bachelor's degree in Business, Finance, Engineering, or a related field.Preferred Qualifications and Skills:
• Direct experience in sanctions screening and/or AML transaction or name screening.• Proficiency in process improvement methods using a Lean/Six Sigma mindset.• Lean Six Sigma certification or equivalent continuous improvement credential.• Track record of delivering measurable outcomes in operations efficiency, quality uplift, and risk/control enhancements.• Ability to navigate complex dependencies and drive change management effectively.• MBA or other relevant advanced degree is a plus. JPMorgan Chase, a leading financial institution with a rich history spanning over 200 years, values diversity and inclusion in its workforce. As an equal opportunity employer, JPMorgan Chase does not discriminate on any protected attribute and provides reasonable accommodations for applicants' and employees' needs. You will play a crucial role in shaping the future of sanctions and AML screening operations by defining a target-state operating model and driving measurable outcomes. Your responsibilities will include leading high-impact initiatives to improve efficiency, quality, and governance while ensuring alignment with regulatory and compliance expectations. You will collaborate with global teams across Operations, Compliance, Technology, and Data to deliver sustainable change.
• Define and maintain the target-state operating model encompassing people, process, technology enablement, governance, controls, and metrics.• Lead organizational design activities including spans/layers, team structures, coverage models, workflow routing, and decision rights/RACI.• Build and manage a multi-year roadmap with sequencing, dependencies, and measurable outcomes.• Oversee delivery of initiatives such as productivity improvement, backlog reduction, workflow optimization, QA uplift, and control enhancements.• Translate strategy into delivery artifacts including charters, milestones, resource plans, RAID logs, and benefits cases.• Partner with various teams to unblock delivery obstacles and manage tradeoffs effectively.• Establish KPI routines to monitor key metrics such as throughput, cycle time, backlog, SLA adherence, quality/accuracy, rework rates, and false-positive drivers.• Drive capacity planning and demand forecasting through staffing models aligned to volumes, complexity, and service-level targets.• Lead root-cause analysis to implement sustainable fixes and strengthen governance forums and decision cadence across India and global partners.Qualifications and Skills Required:
• 10 years of experience in financial services operations, operating model design, transformation, or business management roles.• Strong understanding of sanctions and AML screening