C_SUITE

Chief Operating Officer - Logistics & QSR Operations

Astu Solutions·Posted 1 month ago

Location

Bangalore

Experience

15–19 years

Required Skills

LogisticsQSRRetailSupply Chain ManagementStrategic ThinkingOperational ExecutionInventory ManagementCost OptimizationCustomer SatisfactionService QualityTechnology IntegrationAutomationTeam LeadershipSuccession PlanningOperational LeadershipEcommerceSupply Chain EfficiencyOperational Metrics

About the Role

As the Chief Operating Officer (COO) for Logistics & QSR Operations, your role will involve leading large-scale, multi-site operations with a focus on operational excellence, scalability, customer experience, profitability, and execution discipline. You will report to the MD & CEO (India) with a dotted line reporting to the Group COO (APAC).

Your key responsibilities will include:

• Leading end-to-end operations across logistics networks, warehouses, delivery systems, and QSR outlets

• Driving operational consistency, service quality, and execution excellence across regions

• Building scalable systems, SOPs, and governance frameworks

• Optimizing supply chain efficiency, turnaround times, fleet utilization, and inventory management

• Improving unit economics and operational profitability

• Driving cost optimization and productivity enhancement initiatives

• Enhancing customer satisfaction and delivery experience

• Building strong service recovery and operational responsiveness mechanisms

• Improving operational metrics including SLA adherence, turnaround time, and order fulfillment

• Supporting new market launches, store expansion, dark kitchens, fulfillment centers, and franchise operations

• Building scalable operating models for growth

• Driving integration of technology and automation into operations

• Leading large frontline and middle-management teams

• Building a culture of accountability, speed, ownership, and continuous improvement

• Developing succession pipelines for operational leadership

Your experience and qualifications should include:

• 15+ years of operational leadership experience

• Strong exposure to logistics, QSR, retail, e-commerce, or supply chain-intensive businesses

• Experience managing geographically distributed operations at scale

• Strong understanding of operational KPIs and customer-centric business models

• Proven track record in scaling operations and improving profitability

• Exposure to digital operations, automation, and operational analytics preferred

This role requires a strategic thinker who can also execute operational tasks effectively in fast-paced environments. If you are passionate about driving operational excellence and have a strong background in logistics and QSR operations, this opportunity may be the right fit for you. As the Chief Operating Officer (COO) for Logistics & QSR Operations, your role will involve leading large-scale, multi-site operations with a focus on operational excellence, scalability, customer experience, profitability, and execution discipline. You will report to the MD & CEO (India) with a dotted line reporting to the Group COO (APAC).

Your key responsibilities will include:

• Leading end-to-end operations across logistics networks, warehouses, delivery systems, and QSR outlets

• Driving operational consistency, service quality, and execution excellence across regions

• Building scalable systems, SOPs, and governance frameworks

• Optimizing supply chain efficiency, turnaround times, fleet utilization, and inventory management

• Improving unit economics and operational profitability

• Driving cost optimization and productivity enhancement initiatives

• Enhancing customer satisfaction and delivery experience

• Building strong service recovery and operational responsiveness mechanisms

• Improving operational metrics including SLA adherence, turnaround time, and order fulfillment

• Supporting new market launches, store expansion, dark kitchens, fulfillment centers, and franchise operations

• Building scalable operating models for growth

• Driving integration of technology and automation into operations

• Leading large frontline and middle-management teams

• Building a culture of accountability, speed, ownership, and continuous improvement

• Developing succession pipelines for operational leadership

Your experience and qualifications should include:

• 15+ years of operational leadership experience

• Strong exposure to logistics, QSR, retail, e-commerce, or supply chain-intensive businesses

• Experience managing geographically distributed operations at scale

• Strong understanding of operational KPIs and customer-centric business models

• Proven track record in scaling operations and improving profitability

• Exposure to digital operations, automation, and operational analytics preferred

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