VP- Claims Operations (P&C)

GenpactVisit website ↗·Posted today

Location

Noida, Uttar Pradesh, India

Required Skills

Six Sigma

About the Role

We are inviting applications for the role of Vice President, Insurance Operations Lead

In this role, You will be responsible for leading the business unit of more than 300 resources to its maximum potential. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Responsibilities

• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective

• Effectively engage with customers to understand and address customer pain points

• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team

• Align to customer goals and deliver on commitments consistently

• Foresee risks, be proactive and predictive while developing mitigation plans

• Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth.

Minimum qualifications

• This will be Operating Leader position in Insurance Vertical.

• Understanding of Insurance Industry and excellent knowledge of Underwriting or Claims.

• Ability to prioritize and manage effectively across many competing and concurrent tasks

• Ability to manage multiple geographies and understand the cultural nuances

• Ability to manage through indirect authority and matrixed organization structures.

• Strong negotiation, facilitation and influencing and consensus building skills

• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently . confidently to senior leadership within GENPACT and Client organization

• Ability to work with all levels of the organization

• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities

• Leverage lean six sigma framework to drive continuous performance improvement

• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps

• Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

• Preferred qualifications

• Masters in any stream except technical

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Ideal Candidate

Someone who has scaled claims or underwriting operations teams in outsourced/BPO environments, with proven track record translating Lean Six Sigma initiatives into cost savings and SLA improvements.

Estimated Salary Range(medium confidence)

₹20 L – ₹35 L per year

Likely Interview Questions

1.Walk us through a claims or underwriting process transformation you led—what was the baseline, what Six Sigma methodology did you apply, and what was the measurable impact on cost, accuracy, or TAT?
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