Skip to main content
← Back to Jobs
A
VP

Senior Vice President - Customer Success & Platform Management

Aviation Indeed·Posted 2 days ago

Location

Bangalore

Experience

10–14 years

Required Skills

Negotiation SkillsAnalytical SkillsChange ManagementStrategic Thinking VisionCustomerCentricityLeadership Team ManagementCommunication Interpersonal SkillsTechnical AptitudeFinancialProblemSolving

About the Role

Role Overview:
As a seasoned and strategic leader, your primary responsibility will be to drive customer success, platform innovation, and revenue growth within a technology-driven environment. You will develop and execute strategies to maximize customer retention, drive account growth, and enhance customer lifetime value. Additionally, you will lead the development and implementation of the platform vision and strategy, ensuring alignment with customer needs and business objectives. Your role will also involve ensuring the stability, scalability, and security of the platform, as well as providing leadership, mentorship, and development opportunities to the Customer Success and Platform Management teams.

Key Responsibilities:

  • • Develop and execute strategies to maximize customer retention, drive account growth, and enhance customer lifetime value.

  • • Lead the development and implementation of the platform vision and strategy, ensuring alignment with customer needs and business objectives.

  • • Ensure the stability, scalability, and security of the platform.

  • • Support sales efforts with technical expertise, pricing agreements, and RFP processes.

  • • Contribute to financial goal setting and profit maximization initiatives.

  • • Provide leadership, mentorship, and development opportunities to the Customer Success and Platform Management teams.

  • • Identify and develop third party collaborations and innovation opportunities to enhance platform capabilities.

    • Qualification Required:

  • • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration, or related field) is required. A Master's degree (MBA or related) is highly preferred.

  • • 10 years of progressive leadership experience in customer success, product management, platform management, or related roles within a technology company.

  • • Strong understanding of technology platforms, cloud infrastructure, and software development processes.

  • • Proven experience in developing and implementing platform strategies that align with customer needs and business objectives.

  • • Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with customers, executives, and internal teams.

  • • Ability to understand financial statements, develop budgets, and make sound financial decisions.

  • • Strong negotiation skills with experience in vendor contract negotiations.

  • • Ability to identify and solve complex problems quickly and effectively.

  • • Ability to analyze data, identify trends, and make data-driven decisions.

  • • Ability to lead and manage change effectively within a dynamic environment.

    • (Note: Any additional details of the company were not provided in the job description.) Role Overview:
    As a seasoned and strategic leader, your primary responsibility will be to drive customer success, platform innovation, and revenue growth within a technology-driven environment. You will develop and execute strategies to maximize customer retention, drive account growth, and enhance customer lifetime value. Additionally, you will lead the development and implementation of the platform vision and strategy, ensuring alignment with customer needs and business objectives. Your role will also involve ensuring the stability, scalability, and security of the platform, as well as providing leadership, mentorship, and development opportunities to the Customer Success and Platform Management teams.

    Key Responsibilities:

  • • Develop and execute strategies to maximize customer retention, drive account growth, and enhance customer lifetime value.

  • • Lead the development and implementation of the platform vision and strategy, ensuring alignment with customer needs and business objectives.

  • • Ensure the stability, scalability, and security of the platform.

  • • Support sales efforts with technical expertise, pricing agreements, and RFP processes.

  • • Contribute to financial goal setting and profit maximization initiatives.

  • • Provide leadership, mentorship, and development opportunities to the Customer Success and Platform Management teams.

  • • Identify and develop third party collaborations and innovation opportunities to enhance platform capabilities.

    • Qualification Required:

  • • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business Administration, or related field) is required. A Master's degree (MBA or related) is highly preferred.

  • • 10 years of progressive leadership experience in customer success, product management, platform management, or related roles within a technology company.

  • • Strong understanding of technology platforms, cloud infrastructure, and software development processes.

  • • Proven experience in developing and implementing platform strategies that align with customer needs and business objectives.

  • • Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with customers, executives, and internal teams.

  • • Ability to understand financial statements,

    • Land this role fasterProfessional
    🎙️

    SAGE

    Mock interview coach

    Rehearse the 5 most-likely questions for this role with live AI feedback.

    📄

    SPAR

    Resume tailoring

    Rewrite your resume to lead with what this hiring panel cares about.

    🤝

    REACH

    Warm intro outreach

    Find the hiring manager + 2nd-degree intros and draft the messages.

    More Engineering & Technology Roles

    View all →
    C

    Senior Data Engineer Lead / Architect - Senior Vice President

    Citigroup Inc. · All India

    Posted yesterday

    E

    Senior Assistant Vice President - Account Management - Banking & Capital Markets

    EXL · All India

    Posted 2 days ago

    C

    Lead Java Big Data Engineer Vice President

    Citi · All India

    Posted 2 days ago

    N

    Associate Vice President - Quality Automation Engineer (Banking)

    NatWest Group · All India

    Posted 2 days ago

    90% of leadership roles never appear on job boards

    Join HireIQ to access confidential opportunities, AI-powered matching, and direct connections to hiring decision-makers.

    Join the Talent Network