Principal Service Engineer

About Providence Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000. care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits

• Inclusive Leadership

• Reimagining Healthcare

• Competitive Pay

• Supportive Reporting Relation

Organization Background: The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering . Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL, Oracle databases.

What will you be responsible for?

• End to end Management of SCCM environment including designing, building, and maintaining new/existing SCCM environment.

• Assist in the responsibility for the reviewing vulnerability data from multiple sources (i.e., external / internal penetration testing, internal / external vulnerability scanning, etc.) across multiple technologies and a changing environment including infrastructure and applications to determine risk rating of vulnerabilities to business assets.

• Assist in improving and automating new/existing vulnerability management lifecycle. Including, but not limited to data ingestion and normalization, compliance metrics and detection on assets.

• Able to handle complex technical escalations

• Able to train and mature team members to handle complex issues due to patching

• Learn and Implement next Gen technologies and features

• Error resolutions and RCA for Major Incidents

• Able to present KPIs to stake holders

• Bring Engineering and Automation skillsets

What would your day look like?

• Configuration and Management of SCCM Infra

• Troubleshooting SCCM Infra and Vulnerability issues

• Using SCCM/Azure Update Management for patching Server environment

• Developing toolsets and scripts to automate patching and vulnerability management process

• Explore and architect Cloud patching solutions (AUM, Azure Arc, etc.)

• Root cause Analysis for MIs

• Proficient in Scripting and Automation platforms like PowerShell, Python, Ansible etc.

• Drive multiple projects and stakeholder management, reporting . dashboards

Who are we looking for?

• 9-13 years of experience in managing enterprise patching (server side) and vulnerability management.

• Hands-on experience in latest branch of SCCM

• Understanding of SCCM architecture

• Expertise in Vulnerability manageability process and implementation; preferably using Rapid7

• Hands-on experience in Application deployment, Patch Management, Azure Update Management, Vulnerability Management and OSD.

• Monitor the SCCM Platform for capacity planning and optimization

• Proficiency in one or more technologies - PowerShell, Ansible, etc.

• Extensive and in-depth troubleshooting experience on SCCM Platform and associated topologies.

• Ability to work in ambiguous work environment with global team setup

• Experience working in feature crew model, knowledge of Agile framework

• Ability to learn and adapt to changing landscape

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ. (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.