General Manager

Position Overview:

The General Manager – MICE is a senior leadership role and the incumbent will be responsible for leading the company's MICE business, driving revenue growth, developing strategic partnerships, and ensuring successful execution, while also managing a team and maintaining a strong client focus. The role will also involve preparing the annual strategy and budget plans for review and providing quarterly updates on progress. The ideal candidate should have a proven track record of managing MICE vertical and ensuring smooth operations and growth of the business segment.

Key Accountabilities

• Implementing competitive strategies for achieving the revenue . profitability targets. Enhance MICE Business and ensure growth over last year as per the plan.

• Manage the MICE budget and ensure profitability. Identify cost-saving opportunities and optimize operations.

• Lead centralized MICE . Leisure operations providing direction, mentorship, and performance management to ensure fulfillment across locations.

• Oversee the planning, execution, and post-event evaluation of MICE events. Manage budgets, timelines, and resources effectively. Ensure high-quality event delivery and client satisfaction.

• Drive MICE sales performance, meeting or exceeding targets.

• Build . sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Proactively work towards market penetration in terms of acquiring new accounts and enhancing the profitability of the company

• Lend support to all sales resources across locations to drive new client acquisition and ensure revenue targets are in line with the projections.

• Develop relationships with key hotel partners, venues and other suppliers / vendors to deliver value to customers and meet company revenue objectives

• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.

• Conduct market research and analysis to stay informed of industry trends and competitor activities.

Key Skills

• Extensive experience (10. years) in the MICE industry, with a proven track record of success. Experience in a leadership role, managing teams and driving results.

• Highly sophisticated communication skills with proficiency in written as well as oral communications.

• Good product knowledge on Destinations and MICE group operations. Strong MICE Corporate experience and market relations.

• Experience in interacting at an executive level, coupled with strong relationship management, communication and influencing skills.

• Strong negotiation and contract management skills.

• Effective networking skills . passion for the MICE industry and a commitment to delivering exceptional events.

Qualifications and Experience

• Bachelor's degree in hospitality management, tourism, business administration, or a related field / MBA

• Reasonably travelled and strong destination knowledge.

• 8-12 years’ relevant experience in leading

**MICE
operations of a region preferably in TMC or an Event Management Company.