Country Manager

Job Title: Country Manager – India

Location:

India (Delhi)

Company:

VAS

Reports to:

Regional Head of Operations

Role Overview

VAS is seeking an experienced and entrepreneurial candidates for the position of
Country Manager – India to set up and lead our
Visa and Government Service Centers across India.

This role will be responsible for setting up operations, managing multi-site service centers, driving commercial performance, ensuring regulatory compliance, and representing VAS with government entities, partners, and key stakeholders.

The ideal candidate will bring strong leadership experience within
visa services, government outsourcing, customer service centers, shared services, BPO, or regulated service environments , with a proven ability to build and scale operations in India.

Key Responsibilities

Strategic Leadership . Market Expansion

• Develop and execute the country strategy for launching and scaling VAS visa service centers across India.

• Identify new locations, partnerships, and growth opportunities aligned with business objectives.

• Monitor market trends, competitor activity, and regulatory changes in visa and government services.

• Represent VAS in discussions with government authorities, embassies, consulates, and strategic partners.

Operations . Service Delivery

• Oversee end-to-end operations of multiple visa and service centers.

• Ensure high standards of customer service, operational efficiency, and service quality.

• Implement SOPs, SLAs, and operational controls across all locations.

• Drive continuous improvement initiatives to enhance customer experience and turnaround times.

Financial . Commercial Management

• Own the country P.L, including revenue, costs, and profitability.

• Develop and manage annual budgets, forecasts, and business plans.

• Optimize operational costs while maintaining service excellence.

• Support pricing strategies, contract negotiations, and commercial agreements.

People . Leadership

• Build, lead, and develop the country leadership and operations teams.

• Ensure effective workforce planning, recruitment, and talent development.

• Drive performance management, productivity, and engagement across service centers.

• Ensure compliance with local labor laws and company HR policies.

Compliance, Governance . Risk

• Ensure full compliance with Indian regulations, licensing requirements, and contractual obligations.

• Maintain strong governance, internal controls, and risk management practices.

• Ensure data privacy, security, and compliance standards are upheld.

• Manage audits, inspections, and regulatory reviews.

Stakeholder . Partner Management

• Act as the primary point of contact for key government bodies and partners.

• Build strong relationships with embassies, consulates, vendors, and service providers.

• Provide regular performance and risk updates to group leadership.

Qualifications . Experience

Education:

• Bachelor’s degree in Business Administration, Management, Operations, or a related field.

• MBA or equivalent postgraduate qualification is preferred.

Experience:

• 15. years of progressive leadership experience.

• Proven experience as a Country Manager, General Manager, Operations Head, or similar role.

• Strong background in

visa services, government outsourcing, service centers, BPO, shared services, customer experience, or regulated operations
.

• Experience setting up and managing

multi-site operations
in India is essential.

• Proven P.L ownership and large-scale team management experience.

Skills . Competencies:

• Strong strategic, commercial, and operational leadership skills.

• Deep understanding of service center operations and customer journey management.

• Excellent stakeholder management and negotiation skills.

• Strong financial acumen and decision-making capability.

• Ability to operate in a regulated, high-volume service environment.

• Excellent communication skills in English; local language proficiency is a strong advantage.

• Results-driven, resilient, and capable of scaling operations from setup to maturity.