Chief Operating Officer - Brewing Bots BU
Location
All India
Experience
15–19 years
Required Skills
About the Role
You will be leading the end-to-end operations of Chai Points Brewing Bots vertical, focusing on driving profitable growth through a best-in-class service network, strong customer relationships, and exceptional customer experience. As the COO Everywhere Business Unit, your role will require deep expertise in Lean Six Sigma and a structured, process-driven approach to implementing PPM. Your primary responsibility will be to build a world-class, asset-light yet operationally robust Brewing Bots business platform.
Key Responsibilities: 1. Contribute to P&L & Business Strategy: - Own and actively contribute to the P&L of the Brewing Bots vertical. - Drive revenue growth, expand gross margins, and improve EBITDA performance.
- Develop and execute a strategic roadmap focused on scale, profitability, network optimization, and market leadership.
- Optimize cost structures across manufacturing, deployment, and service operations.
- Implement Lean Six Sigma methodologies to enhance productivity and improve process reliability.
- Drive improvements in Overall Equipment Effectiveness (OEE) and product quality.
- Build a robust vendor ecosystem across components and manufacturing partners.
- Enhance deployment efficiency and machine uptime across markets.
- Optimize inventory turns and working capital management.
- Collaborate on new product development with F&B teams and supply chain.
- Drive high machine uptime and proactive service management.
- Improve NPS and retention across enterprise accounts.
- Establish structured escalation and feedback loops for customer service.
- Establish operating dashboards for cost, uptime, and service metrics.
- Drive predictive maintenance and IoT-based monitoring.
- Standardize SOPs and enable automation across operations.
- Develop next-level leadership bench strength and drive operational discipline.
- Implement a lean organization structure with clear KRAs and ownership.
Ideal Candidate Profile:
Experience: - 15+ years in manufacturing/automotive-led businesses.
Technical & Functional Expertise: - Certified Lean Six Sigma (Black Belt preferred).
Chai Point is the worlds largest Chai-led beverage platform, offering a unique omni channel brand experience. The company serves millions of customers daily through various touchpoints and is known for its innovative myChai Brewing Bots system. Chai Point is committed to social responsibility and sustainability, aiming to minimize its impact on the environment through initiatives like plastic-free and recyclable usage of consumables. You will be leading the end-to-end operations of Chai Points Brewing Bots vertical, focusing on driving profitable growth through a best-in-class service network, strong customer relationships, and exceptional customer experience. As the COO Everywhere Business Unit, your role will require deep expertise in Lean Six Sigma and a structured, process-driven approach to implementing PPM. Your primary responsibility will be to build a world-class, asset-light yet operationally robust Brewing Bots business platform.
Key Responsibilities:
Contribute to P&L & Business Strategy: - Own and actively contribute to the P&L of the Brewing Bots vertical.
- Drive revenue growth, expand gross margins, and improve EBITDA performance.
- Develop and execute a strategic roadmap focused on scale, profitability, network optimization, and market leadership.
- Optimize cost structures across manufacturing, deployment, and service operations.
- Implement Lean Six Sigma methodologies to enhance productivity and improve process reliability.
- Drive improvements in Overall Equipment Effectiveness (OEE) and product quality.
- Build a robust vendor ecosystem across components and manufacturing partners.
- Design a scalable supply ecosystem for mach
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