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VP

Associate Vice President - Large Account Practices

Digit Insurance Limited·Posted 1 month ago

Location

All India

Experience

12–16 years

Required Skills

Client Relationship ManagementAccount ManagementPerformance ManagementContract ManagementCompliance OversightProcess ImprovementTransformationTPA ManagementService Delivery Ownership

About the Role

As an Associate Vice President - Large Account Practices based in Bangalore, your role will primarily involve Client Relationship and Account Management. You will act as the main point of contact for large enterprise clients, building trusted relationships with management, operations leaders, and client stakeholders. Your responsibilities will include understanding client expectations, business priorities, and evolving needs, conducting regular governance meetings and performance reviews, and collaborating with internal teams to ensure the satisfaction of all employees and dependents.

Key Responsibilities:

  • • Serve as the primary point of contact for large enterprise clients

  • • Build trusted relationships with management, operations leaders, and client stakeholders

  • • Understand client expectations, business priorities, and evolving needs

  • • Conduct regular governance meetings and performance reviews

  • • Collaborate with internal teams to ensure satisfaction of all employees and dependents
  • In terms of TPA Management, you will liaise and coordinate with the servicing TPAs of the large accounts to deliver best-in-class claims services.

    Service Delivery Ownership:

  • • Oversee end-to-end delivery of services as defined in the client agreement

  • • Ensure service stability, process adherence, and continuous improvement across delivery units

  • • Monitor daily operations, escalate issues, and ensure timely resolution
  • Performance Management:

  • • Track and report service KPIs

  • • Identify performance gaps and implement corrective action plans

  • • Collaborate with cross-functional teams to meet contractual standards
  • Contract and Compliance Oversight:

  • • Ensure all services are delivered in line with the contractual terms and scope

  • • Manage escalations, audits, and compliance requirements, especially for regulated industries such as health insurance

  • • Support renewals, rate discussions, and change request evaluations
  • Process Improvement and Transformation:

  • • Identify automation, digitization, and workflow optimization opportunities

  • • Lead process re-engineering initiatives for efficiency and cost reduction

  • • Drive continuous improvement
  • Qualification Required:

  • • 1215 years of experience in health claims and related roles

  • • Experience in handling post-sales service operations of large accounts
  • In summary, your role as an Associate Vice President - Large Account Practices will involve managing client relationships, overseeing service delivery, performance management, contract and compliance oversight, and driving process improvement and transformation to ensure the satisfaction of large enterprise clients. As an Associate Vice President - Large Account Practices based in Bangalore, your role will primarily involve Client Relationship and Account Management. You will act as the main point of contact for large enterprise clients, building trusted relationships with management, operations leaders, and client stakeholders. Your responsibilities will include understanding client expectations, business priorities, and evolving needs, conducting regular governance meetings and performance reviews, and collaborating with internal teams to ensure the satisfaction of all employees and dependents.

    Key Responsibilities:

  • • Serve as the primary point of contact for large enterprise clients

  • • Build trusted relationships with management, operations leaders, and client stakeholders

  • • Understand client expectations, business priorities, and evolving needs

  • • Conduct regular governance meetings and performance reviews

  • • Collaborate with internal teams to ensure satisfaction of all employees and dependents
  • In terms of TPA Management, you will liaise and coordinate with the servicing TPAs of the large accounts to deliver best-in-class claims services.

    Service Delivery Ownership:

  • • Oversee end-to-end delivery of services as defined in the client agreement

  • • Ensure service stability, process adherence, and continuous improvement across delivery units

  • • Monitor daily operations, escalate issues, and ensure timely resolution
  • Performance Management:

  • • Track and report service KPIs

  • • Identify performance gaps and implement corrective action plans

  • • Collaborate with cross-functional teams to meet contractual standards
  • Contract and Compliance Oversight:

  • • Ensure all services are delivered in line with the contractual terms and scope

  • • Manage escalations, audits, and compliance requirements, especially for regulated industries such as health insurance

  • • Support renewals, rate discussions, and change request evaluations
  • Process Improvement and Transformation:

  • • Identify automation, digitization, and workflow optimization opportunities

  • • Lead process re-engineering initiatives for efficiency and cost reduction

  • • Drive continuous improvement
  • Qualification Required:

  • • 1215 years of experience in health claims and related roles

  • • Experience in handling post-sales service operations of large accounts
  • In summary, your role as an Associate Vice President - Lar

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