Vice President - Product Manager - Machine Learning & Intelligent Operations

JPMorganChase·Posted 4 days ago

Location

All India

Experience

6–10 years

Required Skills

Machine LearningProduct ManagementAgileData ScienceData AnalyticsUser ResearchBusiness OperationsAuditComplianceTechnology ManagementInnovationCollaborationRelationship ManagementAnalyticsAIControlsRisk ManagementData Model GovernanceStrategic Decision MakingCustomer InsightsTechnical AcumenCloudbased AIML Platforms

About the Role

As a Vice President, Product Manager within the Machine Learning & Intelligent Operations (MLIO) team at JPMorgan Chase, you will play a crucial role in transforming customer service and personalization through innovative AI and machine learning solutions. You will lead cross-functional teams dedicated to enhancing customer and employee experiences by modernizing service offerings. Your primary responsibilities will include:

• Define the product strategy, roadmap, prioritization, and backlog for machine learning applications.

• Analyze customer journey and feedback to prioritize product features.

• Lead agile product teams consisting of product managers, data scientists, machine learning engineers, and data analytics members.

• Manage existing product features and drive the development of new features to advance the product roadmap.

• Maximize product value through backlog creation, management, and prioritization of epics and user stories.

• Collaborate with various teams to analyze customer experience and behavior for improvement opportunities.

• Prioritize strategies to enhance self-service utilization and reduce customer contact volume.

• Stay updated on industry trends and emerging technologies in AI and machine learning.

• Foster a culture of innovation, collaboration, and continuous improvement within the team.

Qualifications and Skills:

• 6+ years of experience in Technical Product Management, preferably with AI/ML-related products.

• Proven experience leading multi-disciplinary teams in a large, matrixed organization.

• Applied experience in various AI and machine learning techniques and technologies.

• Strong technical acumen and ability to manage relationships with internal technology partners.

• Ability to leverage data and analytics for comprehensive strategy planning.

• Excellent communication skills with the capacity to interact with senior leaders and stakeholders effectively.

Preferred Qualifications:

• Experience in customer service operations.

• Strong problem-solving skills and strategic thinking abilities.

• Familiarity with cloud-based AI/ML platforms and tools.

JPMorgan Chase is a renowned financial institution with a history spanning over 200 years, offering innovative financial solutions to millions of consumers and businesses globally. The company values diversity and inclusion, ensuring equal opportunities for all employees. As part of the Consumer & Community Banking division, JPMorgan Chase leads in credit card sales and deposit growth while providing top-notch digital solutions and customer service experiences. Operations teams focus on developing secure and innovative service solutions to meet clients' needs worldwide, driven by the latest technology to enhance customer experiences. As a Vice President, Product Manager within the Machine Learning & Intelligent Operations (MLIO) team at JPMorgan Chase, you will play a crucial role in transforming customer service and personalization through innovative AI and machine learning solutions. You will lead cross-functional teams dedicated to enhancing customer and employee experiences by modernizing service offerings. Your primary responsibilities will include: