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VP

Vice President - Product Manager, Machine Learning and Intelligent Operations

JP Morgan Services India Pvt Ltd·Posted 2 days ago

Location

All India

Experience

6–10 years

Required Skills

Machine LearningProduct ManagementAgile DevelopmentData ScienceData AnalyticsUser ResearchCustomer ExperienceRisk ManagementComplianceTechnology ManagementInnovationCollaborationAI

About the Role

As a Vice President, Product Manager at JPMorgan Chase's Machine Learning & Intelligent Operations (MLIO) team, you will play a crucial role in transforming customer service and personalization through innovative AI and machine learning solutions. Your primary focus will be on defining and executing the strategy for cutting-edge machine learning products to enhance service experiences for millions of customers.

Key Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications. - Analyze customer journey and feedback to prioritize product features that enhance customer experiences. - Lead agile product teams comprising product managers, data scientists, machine learning engineers, and data analytics members.

  • • Manage existing product features while driving the research, definition, and development of new features to advance the product roadmap.

  • • Maximize product value through backlog creation, management, and prioritization of epics and user stories.

  • • Collaborate with user research, business/operations teams, and other stakeholders to analyze and ideate customer experience improvements.

  • • Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume.

  • • Ensure readiness to deliver on the product roadmap by collaborating with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology teams.

  • • Stay updated on industry trends, emerging technologies, and best practices in AI and machine learning to improve product offerings continuously.

  • • Cultivate a culture of innovation, collaboration, and continuous improvement within the team.

    • Qualifications Required: - 6+ years of experience in Technical Product Management, preferably with AI/ML-related products.

  • • Proven track record of leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.

  • • Applied experience in various AI and machine learning techniques and technologies.

  • • Strong technical acumen to manage complex relationships with internal technology partners.

  • • Ability to leverage data, analytics, and customer insights for comprehensive strategy planning.

  • • Excellent communication skills to interact effectively with senior leaders, key stakeholders, employees, and third-party vendors.

    • This role offers you the opportunity to drive innovation and make a significant impact on customer service operations through your strategic decision-making, problem-solving skills, and creative thinking. Experience with cloud-based AI/ML platforms and tools would be an added advantage. As a Vice President, Product Manager at JPMorgan Chase's Machine Learning & Intelligent Operations (MLIO) team, you will play a crucial role in transforming customer service and personalization through innovative AI and machine learning solutions. Your primary focus will be on defining and executing the strategy for cutting-edge machine learning products to enhance service experiences for millions of customers.

    Key Responsibilities: - Define the product strategy, roadmap, prioritization, and backlog for machine learning applications.

  • • Analyze customer journey and feedback to prioritize product features that enhance customer experiences.

  • • Lead agile product teams comprising product managers, data scientists, machine learning engineers, and data analytics members.

  • • Manage existing product features while driving the research, definition, and development of new features to advance the product roadmap.

  • • Maximize product value through backlog creation, management, and prioritization of epics and user stories.

  • • Collaborate with user research, business/operations teams, and other stakeholders to analyze and ideate customer experience improvements.

  • • Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume.

  • • Ensure readiness to deliver on the product roadmap by collaborating with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology teams.

  • • Stay updated on industry trends, emerging technologies, and best practices in AI and machine learning to improve product offerings continuously.

  • • Cultivate a culture of innovation, collaboration, and continuous improvement within the team.

    • Qualifications Required:

  • • 6+ years of experience in Technical Product Management, preferably with AI/ML-related products.

  • • Proven track record of leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.

  • • Applied experience in various AI and machine learning techniques and technologies.

  • • Strong technical acumen to manage complex relationships with internal technology partners.

  • • Ability to leverage data, analytics, and customer insights for comprehensive strategy planning.

  • • Excellent communication skills to interact effectively with senior leaders, key stakeholders, employees, and third-party vendors.

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