Vice President, Operations

Rouxel TP·Posted 3 months ago

Location

All India, Chennai

Experience

15–19 years

Required Skills

Operations ManagementService DeliveryFinancial ManagementData ManagementCustomer SupportStrategic PlanningBudgetingLeadershipData AnalysisPerformance Metrics

About the Role

Role Overview:
Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally-driven tomorrow.

Key Responsibilities:

• Managing large-scale operations for 3-5 BFS programs with FTE size of 1000-1200

• Managing financial, cost control and data management requirements of the process

• Implementing company-wide management-approved strategies

• Aligning with seniors, peers, and team to make decisions for operational activities and set strategic goals

• Overseeing customer support processes and organizing them to enhance customer satisfaction

• Performing follow-ups with clients and creating a close relationship with decision-makers to create new business opportunities

• Ensuring continuous improvement and proposing outside-the-box solutions

• Establishing quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifying opportunities for improvement

• Reviewing, analyzing, and evaluating business procedures

• Implementing policies and procedures that will improve day-to-day operations

• Planning, directing, controlling, implementing, evaluating, monitoring, and forecasting budgets to achieve financial objectives

• Communicating and explaining new directives, policies, or procedures to managers, meeting with the entire operations staff to maintain morale

• Improving customer service and satisfaction through policy and procedural changes

• Leading coordination and integration of efforts among teams

• Projecting a positive image of the organization to employees, customers, industry, and community

Qualifications:

• Bachelor's degree or above preferred

• 15+ years of experience in operations and Customer Experience Management in International markets

• Analytical thinking, proactive attitude

• Excellent interpersonal skills and teamwork mindset

• Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed

• Excellent organizational and leadership abilities

• Working knowledge of data analysis and performance/operation metrics

Company Details:
TP is committed to fostering a diverse, equitable, and inclusive workplace. They welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Role Overview:
Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally-driven tomorrow.

Key Responsibilities:

• Managing large-scale operations for 3-5 BFS programs with FTE size of 1000-1200

• Managing financial, cost control and data management requirements of the process

• Implementing company-wide management-approved strategies

• Aligning with seniors, peers, and team to make decisions for operational activities and set strategic goals

• Overseeing customer support processes and organizing them to enhance customer satisfaction

• Performing follow-ups with clients and creating a close relationship with decision-makers to create new business opportunities

• Ensuring continuous improvement and proposing outside-the-box solutions

• Establishing quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifying opportunities for improvement

• Reviewing, analyzing, and evaluating business procedures

• Implementing policies and procedures that will improve day-to-day operations

• Planning, directing, controlling, implementing, evaluating, monitoring, and forecasting budgets to achieve financial objectives

• Communicating and explaining new directives, policies, or procedures to managers, meeting with the entire operations staff to maintain morale

• Improving customer service and satisfaction through policy and procedural changes

• Leading coordination and integration of efforts among teams

• Projecting a positive image of the organization to employees, customers, industry, and community

Qualifications:

• Bachelor's degree or above preferred

• 15+ years of

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