As a Vice President in Control Management Support Services Operations, your role will involve providing strategic leadership and advanced operational support related to Data Control, Application Issues, Incident Management, and Reporting. You will be responsible for the following key responsibilities:
• Providing strategic leadership for day-to-day operations, including complex issue resolution, user enhancement requests, and UAT testing.• Owning and optimizing ticketing operations (support tools, shared mailbox/queue), ensuring accurate triage, tracking, and timely SLAs.• Prioritizing, scheduling, and managing the backlog; driving escalations and handoffs to L3 with clear problem statements and evidence.• Delivering advanced troubleshooting across application and data issues; leading root-cause analysis and remediation.• Leading Access Administration and overseeing periodic entitlement recertification for supported applications.• Leading and contributing to projects that improve stability, automation, and operational efficiency.• Mentoring team members through coaching, knowledge sharing, and best-practice reinforcement to build a high-performing team.• Setting clear objectives and direction, motivating the team, and ensuring accountability for outcomes and service quality.• Driving continuous improvement via process simplification, automation, and reduction of repeat incidents.• Overseeing end-to-end operations and support, including ticket triage and SLAs, data quality reconciliation, application health checks, access/entitlement management, defect/change and release validation, incident/problem management, reporting & analytics, and go-live support.Qualifications required for this role include:
• Masters degree in Business Management/Finance or bachelors degree in Commerce/Accounts or equivalent.• Extensive experience in relevant fields, typically more than 10 years.• In-depth knowledge of risk management and control principles.• Exceptional written and verbal communication skills.• Strong customer service orientation with a focus on delivering high-quality solutions.• Ability to effectively communicate with both Technical and Business Partners.• Excellent organizational, documentation, and multi-tasking skills with a proven ability to manage expectations and deliver results.• High level of professionalism, self-motivation, and a proactive approach to problem-solving.• Leadership skills with the ability to influence and drive change.Preferred qualifications, capabilities, and skills for this role include proficiency in ITIL practices and frameworks, as well as experience with ServiceNow and Jira for incident management and project tracking.
Please note that the location for this position is Bengaluru and the shift is EMEA. As a Vice President in Control Management Support Services Operations, your role will involve providing strategic leadership and advanced operational support related to Data Control, Application Issues, Incident Management, and Reporting. You will be responsible for the following key responsibilities:
• Providing strategic leadership for day-to-day operations, including complex issue resolution, user enhancement requests, and UAT testing.• Owning and optimizing ticketing operations (support tools, shared mailbox/queue), ensuring accurate triage, tracking, and timely SLAs.• Prioritizing, scheduling, and managing the backlog; driving escalations and handoffs to L3 with clear problem statements and evidence.• Delivering advanced troubleshooting across application and data issues; leading root-cause analysis and remediation.• Leading Access Administration and overseeing periodic entitlement recertification for supported applications.• Leading and contributing to projects that improve stability, automation, and operational efficiency.• Mentoring team members through coaching, knowledge sharing, and best-practice reinforcement to build a high-performing team.• Setting clear objectives and direction, motivating the team, and ensuring accountability for outcomes and service quality.• Driving continuous improvement via process simplification, automation, and reduction of repeat incidents.• Overseeing end-to-end operations and support, including ticket triage and SLAs, data quality reconciliation, application health checks, access/entitlement management, defect/change and release validation, incident/problem management, reporting & analytics, and go-live support.Qualifications required for this role include:
• Masters degree in Business Management/Finance or bachelors degree in Commerce/Accounts or equivalent.• Extensive experience in relevant fields, typically more than 10 years.• In-depth knowledge of risk management and control principles.• Exceptional written and verbal communication skills.• Strong customer service orientation with a focus on delivering high-quality solutions.• Ability to effectively communicate with both Technical and Business