Principal Service Engineer

About Providence Providence, one of the US’s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, ‘Health for a better world’, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.

Providence has a network of 51 hospitals, 1,000. care clinics, senior services, supportive housing, and other health and educational services in the US.

Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Why Us?

• Best In-class Benefits

• Inclusive Leadership

• Reimagining Healthcare

• Competitive Pay

• Supportive Reporting Relation

Role: Senior ServiceNow Developer (Platform Integrations . Workflow Data Fabric)

Job Overview

We are seeking a Senior ServiceNow Developer with 6 to 12 years of experience to lead our integration and data architecture initiatives. In this role, you will design, develop, and optimize complex enterprise integrations using ServiceNow’s advanced Workflow Data Fabric. You will ensure seamless, real-time data connectivity, orchestrate automated workflows across multi-platform ecosystems, and unify disparate data sources into a cohesive operational framework.

Key Responsibilities

Workflow Data Fabric . Architecture

• Unify Data: Design data architectures using ServiceNow's Workflow Data Fabric.

• Orchestrate Workflows: Connect multi-system enterprise workflows seamlessly without data silos.

• Map Data: Build virtual data connections to access external systems without replication.

• Optimize Performance: Ensure high-speed, scalable data ingestion and real-time processing.

Platform Integrations

• Build Endpoints: Develop secure, bidirectional REST/SOAP web services.

• Deploy Spokes: Configure custom IntegrationHub spokes and automated data streams.

• Manage Mid Servers: Architect and maintain complex Mid Server cluster environments.

• Transform Schemas: Create advanced robust transform maps and ETL definitions.

Platform Development . Governance

• Write Scripts: Code advanced Business Rules, Client Scripts, and Script Includes.

• Design Flows: Author enterprise-grade automated workflows in Flow Designer.

• Secure Assets: Implement strict OAuth, mutual authentication, and API security policies.

• Monitor Pipelines: Build dashboards to track integration health and transaction logs.

Required Technical Skills

• Data Fabric Tools: Remote Tables, Data Stream Actions, IntegrationHub ETL.

• Integration Tech: REST, SOAP, JSON, XML, Webhooks, JDBC, Kafka/MQ.

• ServiceNow Core: Flow Designer, Studio, Business Rules, Script Includes, Glide API.

• Languages: Advanced JavaScript, JSON, XML, PowerShell, or Python.

• Security Protocols: OAuth 2.0, SAML, TLS/SSL, API Keys.

Experience . Qualifications

• Experience: 6 to 12 years of hands-on ServiceNow development experience.

• Integration Expertise: Proven track record of delivering 5. enterprise-scale integrations.

• Education: Bachelor’s degree in Computer Science, IT, or equivalent.

• Certifications: Certified System Administrator (CSA) and Certified Application Developer (CAD).

*Advanced Certifications: Certified Implementation Specialist (CIS) in IntegrationHub is highly preferred.

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ. (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

Contact our Integrity hotline also, read our Code of Conduct.