Head - Facility Management Operations
Role Overview:
In the role, the following illustrative list of responsibilities are included, but not limited to:
Business Plan and Budget:
• Ensure all decisions taken are consistent with the approved Strategic Direction of the building operations and ensure delivery of the Plan and approved Budget through rigorous monitoring.
People Leadership:
• Work within the guidelines established by HR, ensure that all direct reports and on-site staff / vendor staff is properly and efficiently managed, including training, performance management and delivery of the Key Performance Indicators agreed with them.
• Hold staff meetings weekly at a set time or more frequently if required, to ensure that all staff is fully apprised of all activities, tasks and set priorities.
• Ensure operations are conducted in an environment of high ethics as per the Code of Conduct.
Revenue Generation:
• Oversee and ensure the timely delivery of Budget & tenant CAM reconciliations.
• Ensure that all minimum guarantee fees, revenue share fees, CAMS, promotion levies, tenant electricity and any other tenant recoverable are invoiced in a timely manner and collected by the due date as specified in the License.
• Ensure a constant understanding of all arrears, and that arrears are aggressively chased to minimize outstanding.
• Provide all support to the Leasing team to ensure the Licensing Targets are met consistent with the Business Plan in terms of product mix, license fees and timings.
Building Operating Environment & Safety:
• Ensure staff and contractors are delivering in proper efficient working environments, including but not limited to, the adherence to Health and Safety requirements, proper IT systems and efficient equipment.
• Ensure all security and safety standards are followed and a safe environment is maintained at all times, especially the Emergency Evacuation System and Procedure.
• Explore and deploy technology and digital solutions for enhanced customer experience.
• Ensure sustainable operational practices across the value chain.
• Ensure customer delight via-a-vis all services (parking management, visitor management, security, directory services, housekeeping etc) for tenants and guests and ensure best-in-class hospitality standards.
Property Management:
• Monitor the Fit-out program and ensure that an ongoing fit out upgrade program is in place and participate in the design sign off process.
• Maintain the highest standards of repair, maintenance and cleanliness of the buildings and ensure the risk profile meets agreed standards.
• Inspect Common Areas and property to ensure maintenance as per property standards.
• Developing and implementing procedures, control systems for maintaining quality & hygiene standards for streamlining processes and generating cost savings in operation.
Legal & Statutory Compliances:
• Be fully conversant with the Municipal Authority laws and the License Deed and liaise with the Legal Department regarding the issues.
• Ensure a proper understanding of the legal responsibilities of the position and that the buildings are meeting proper legal obligations at all times.
Local Planning:
• Ensure regular contact with the local authorities and be aware of any development applications or other matters which may affect the buildings operations.
Vendor Management:
• Evaluation of Service Providers and selection: To Coordinate with SCM to Assess Property Management companies and to participate in the selection process.
• To regularly hold governance meeting with the service providers to evaluate performance against the agreed SLAs discuss site improvements and feedback.
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