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Head

Head - Customer Success

Zaggle Prepaid Ocean Services Private Limited·Posted 3 months ago

Location

All India

Experience

10–15 years

Required Skills

Account ManagementB2B SalesSaaSFintechBankingNegotiation SkillsLeadershipTrainingProcess ExcellenceCustomer SuccessCorporate ExpenseBenefit WorkflowsCXO Engagement

About the Role

As the Head of Customer Success at Zaggle, you will play a crucial role in driving the growth and retention of the enterprise portfolio. Your primary responsibility will be to lead a team of Account Managers across India to ensure that our 1,000+ corporate clients not only remain satisfied but also actively expand their presence within the Zaggle ecosystem. This position requires a Sales-minded CS Leader who can engage with CHROs and CFOs, identify new revenue opportunities, and guide the team towards achieving aggressive upsell and cross-sell targets.

Key Responsibilities: - Oversee the lifecycle of 1,000+ active corporate accounts, focusing on high adoption of our Employee Benefits, R&R, and Expense Management platforms. - Drive incremental revenue growth by promoting CFO-centric products (Utility, Petty Cash, Vendor payments) and CHRO-centric solutions (Device Leasing) to existing clients. - Establish and standardize the Account Management process for the team, ensuring high-quality client engagement.

  • • Engage in high-stakes discussions with CHROs and CFOs to align Zaggle's solutions with their business objectives.

  • • Travel extensively to work closely with the team, participate in client meetings, and close complex deals.

  • • Implement robust tracking systems for account health, renewal cycles, and pipeline management.

    • Qualifications Required: - 10-15 years of experience in Customer Success, Account Management, or B2B Sales, preferably in SaaS, Fintech, or Banking sectors.

  • • Proficient in negotiation, simplifying complex Fintech products, and understanding corporate expense/benefit workflows.

  • • Demonstrated success in managing distributed teams across various locations.

  • • Strong presence and ability to engage effectively with C-suite executives.

    • If you possess a Master's Degree or MBA and exhibit traits like being highly organized, self-motivated, achievement-oriented, and have excellent presentation, communication, and teamwork skills, then you are the ideal candidate to lead the Customer Success team at Zaggle. As the Head of Customer Success at Zaggle, you will play a crucial role in driving the growth and retention of the enterprise portfolio. Your primary responsibility will be to lead a team of Account Managers across India to ensure that our 1,000+ corporate clients not only remain satisfied but also actively expand their presence within the Zaggle ecosystem. This position requires a Sales-minded CS Leader who can engage with CHROs and CFOs, identify new revenue opportunities, and guide the team towards achieving aggressive upsell and cross-sell targets.

    Key Responsibilities: - Oversee the lifecycle of 1,000+ active corporate accounts, focusing on high adoption of our Employee Benefits, R&R, and Expense Management platforms.

  • • Drive incremental revenue growth by promoting CFO-centric products (Utility, Petty Cash, Vendor payments) and CHRO-centric solutions (Device Leasing) to existing clients.

  • • Establish and standardize the Account Management process for the team, ensuring high-quality client engagement.

  • • Engage in high-stakes discussions with CHROs and CFOs to align Zaggle's solutions with their business objectives.

  • • Travel extensively to work closely with the team, participate in client meetings, and close complex deals.

  • • Implement robust tracking systems for account health, renewal cycles, and pipeline management.

    • Qualifications Required:

  • • 10-15 years of experience in Customer Success, Account Management, or B2B Sales, preferably in SaaS, Fintech, or Banking sectors.

  • • Proficient in negotiation, simplifying complex Fintech products, and understanding corporate expense/benefit workflows.

  • • Demonstrated success in managing distributed teams across various locations.

  • • Strong presence and ability to engage effectively with C-suite executives.

    • If you possess a Master's Degree or MBA and exhibit traits like being highly organized, self-motivated, achievement-oriented, and have excellent presentation, communication, and teamwork skills, then you are the ideal candidate to lead the Customer Success team at Zaggle.

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