Head - Customer Success
Location
All India
Experience
10ā15 years
Required Skills
About the Role
As the Head of Customer Success at Zaggle, you will play a crucial role in driving the growth and retention of the enterprise portfolio. Your primary responsibility will be to lead a team of Account Managers across India to ensure that our 1,000+ corporate clients not only remain satisfied but also actively expand their presence within the Zaggle ecosystem. This position requires a Sales-minded CS Leader who can engage with CHROs and CFOs, identify new revenue opportunities, and guide the team towards achieving aggressive upsell and cross-sell targets.
Key Responsibilities: - Oversee the lifecycle of 1,000+ active corporate accounts, focusing on high adoption of our Employee Benefits, R&R, and Expense Management platforms. - Drive incremental revenue growth by promoting CFO-centric products (Utility, Petty Cash, Vendor payments) and CHRO-centric solutions (Device Leasing) to existing clients. - Establish and standardize the Account Management process for the team, ensuring high-quality client engagement.
Qualifications Required: - 10-15 years of experience in Customer Success, Account Management, or B2B Sales, preferably in SaaS, Fintech, or Banking sectors.
If you possess a Master's Degree or MBA and exhibit traits like being highly organized, self-motivated, achievement-oriented, and have excellent presentation, communication, and teamwork skills, then you are the ideal candidate to lead the Customer Success team at Zaggle. As the Head of Customer Success at Zaggle, you will play a crucial role in driving the growth and retention of the enterprise portfolio. Your primary responsibility will be to lead a team of Account Managers across India to ensure that our 1,000+ corporate clients not only remain satisfied but also actively expand their presence within the Zaggle ecosystem. This position requires a Sales-minded CS Leader who can engage with CHROs and CFOs, identify new revenue opportunities, and guide the team towards achieving aggressive upsell and cross-sell targets.
Key Responsibilities: - Oversee the lifecycle of 1,000+ active corporate accounts, focusing on high adoption of our Employee Benefits, R&R, and Expense Management platforms.
Qualifications Required:
If you possess a Master's Degree or MBA and exhibit traits like being highly organized, self-motivated, achievement-oriented, and have excellent presentation, communication, and teamwork skills, then you are the ideal candidate to lead the Customer Success team at Zaggle.
Ideal Candidate
Someone who has spent 10-15 years progressing through Account Management or Enterprise CS roles in SaaS/Fintech, closing deals with CFOs/CHROs, and scaled AM teams in multi-location setups.
Estimated Salary Range(medium confidence)
ā¹2.2 Cr ā ā¹3.2 Cr per year
Likely Interview Questions
- 1.Walk us through a time you inherited or built an Account Management process from scratch. How did you measure its effectiveness, and what adoption resistance did you encounter?
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