Global Head-IT Service Assurance

As the Head of Global IT Service Assurance, your primary role is to oversee centralized IT service delivery and assurance functions across the enterprise. Your responsibility includes leading global service desk operations, managing service assurance frameworks, optimizing ITSM processes, and ensuring compliance with internal standards and industry regulations. Reporting directly to the CIO, you will foster a culture of accountability, operational efficiency, and customer centricity across all service touchpoints.

Key Responsibilities: - Develop and implement a global service assurance strategy across all service domains - Integrate industry best practices, innovation, and digital enablers into service delivery models - Continuously assess service maturity and alignment with evolving business needs

Qualifications Required:

The preceding job description provides a general overview of the role's responsibilities and requirements. It is essential to note that the employer may change these duties and assign comparable or additional responsibilities based on the incumbent's experience and background.