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Team Hotels and Resorts
Manager

General Manager Operations

Team Hotels and ResortsVisit website ↗·Posted 3 months ago

Location

New Delhi, Delhi, India

About the Role

Position: GM-Operations

Location: Delhi

Industry: Hospitality

Experience Required: 10-14 Years

Skills: Operations, Banquet, Sales, Events, F.B, Venue Sales

About the Role

  • • We’re looking for a sharp, revenue-first operator to lead operations across our venues, with a strong edge in banquets, large-format events, and experience-led hospitality.

  • • This role is for someone who knows how to convert spaces into high-yield event destinations while maintaining premium guest experience.

    • 🔑 What You’ll Own

    1. Business . P.L Leadership

  • • Own end-to-end P.L across F.B, events, and banquet verticals

  • • Drive revenue through weddings, corporate events, private bookings, and social gatherings

  • • Maximize per-event yield, space utilization, and calendar efficiency

  • • Identify new monetization opportunities (IP events, partnerships, premium experiences)

    • 2. Banquets . Events Excellence (Core Focus)

    Lead banquet operations and event execution end-to-end

    Build and manage a high-conversion events pipeline

    Optimize:

    Event pricing strategy

    Package structuring (weddings, corporates, social events)

    Upselling (F.B, décor, experiences)

    Ensure flawless delivery of:

    Weddings . large social events

    Corporate conferences . MICE

    Private parties . curated experiences

    Drive repeat business and referrals in the events segment

    3. Venue . Operations Excellence

  • • Oversee daily operations across restaurants, lounges, and event spaces

  • • Implement scalable SOPs for service, hygiene, and execution

  • • Maintain premium ambience and infrastructure standards

    • 4. Guest Experience Obsession

  • • Own the end-to-end guest journey (especially event clients)

  • • Ensure zero-compromise execution on high-value events

  • • Actively manage reviews, feedback, and client relationships

    • 5. Events Programming . Footfall Strategy

  • • Curate weekly/monthly event calendars

  • • Balance revenue-led banquets with footfall-driven experiences

  • • Collaborate with brands, artists, and influencers

    • 6. Team Leadership . Culture

  • • Build and lead banquet sales . operations . F.B teams

  • • Drive training for large-event handling and service excellence

  • • Create a high-ownership, execution-focused culture

    • 7. Cost, Compliance . Controls

  • • Control event costing, food cost, manpower, and wastage

  • • Ensure all licenses, safety, and statutory compliances

  • • Establish strong audit and operational control systems

    • 8. Vendor . Partner Management

  • • Manage event vendors (décor, production, entertainment, catering support)

  • • Negotiate for cost efficiency . quality delivery

  • • Build a strong preferred vendor ecosystem

    • 9. Scale . Expansion

  • • Build replicable banquet/event business models

  • • Support new venue launches with event-ready infrastructure

  • • Create playbooks for scaling high-revenue event business

    • Required Skills . Qualifications

  • • Proven experience in banquets (events, catering, hospitality, or services preferred)

  • • Strong communication, negotiation, and interpersonal skills

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