Manager

General Manager Operations

Team Hotels and ResortsVisit website ↗·Posted 1 month ago

Location

New Delhi, Delhi, India

About the Role

Position: GM-Operations

Location: Delhi

Industry: Hospitality

Experience Required: 10-14 Years

Skills: Operations, Banquet, Sales, Events, F.B, Venue Sales

About the Role

• We’re looking for a sharp, revenue-first operator to lead operations across our venues, with a strong edge in banquets, large-format events, and experience-led hospitality.

• This role is for someone who knows how to convert spaces into high-yield event destinations while maintaining premium guest experience.

🔑 What You’ll Own

1. Business . P.L Leadership

• Own end-to-end P.L across F.B, events, and banquet verticals

• Drive revenue through weddings, corporate events, private bookings, and social gatherings

• Maximize per-event yield, space utilization, and calendar efficiency

• Identify new monetization opportunities (IP events, partnerships, premium experiences)

2. Banquets . Events Excellence (Core Focus)

Lead banquet operations and event execution end-to-end

Build and manage a high-conversion events pipeline

Optimize:

Event pricing strategy

Package structuring (weddings, corporates, social events)

Upselling (F.B, décor, experiences)

Ensure flawless delivery of:

Weddings . large social events

Corporate conferences . MICE

Private parties . curated experiences

Drive repeat business and referrals in the events segment

3. Venue . Operations Excellence

• Oversee daily operations across restaurants, lounges, and event spaces

• Implement scalable SOPs for service, hygiene, and execution

• Maintain premium ambience and infrastructure standards

4. Guest Experience Obsession

• Own the end-to-end guest journey (especially event clients)

• Ensure zero-compromise execution on high-value events

• Actively manage reviews, feedback, and client relationships

5. Events Programming . Footfall Strategy

• Curate weekly/monthly event calendars

• Balance revenue-led banquets with footfall-driven experiences

• Collaborate with brands, artists, and influencers

6. Team Leadership . Culture

• Build and lead banquet sales . operations . F.B teams

• Drive training for large-event handling and service excellence

• Create a high-ownership, execution-focused culture

7. Cost, Compliance . Controls

• Control event costing, food cost, manpower, and wastage

• Ensure all licenses, safety, and statutory compliances

• Establish strong audit and operational control systems

8. Vendor . Partner Management

• Manage event vendors (décor, production, entertainment, catering support)

• Negotiate for cost efficiency . quality delivery

• Build a strong preferred vendor ecosystem

9. Scale . Expansion

• Build replicable banquet/event business models

• Support new venue launches with event-ready infrastructure

• Create playbooks for scaling high-revenue event business

Required Skills . Qualifications

• Proven experience in banquets (events, catering, hospitality, or services preferred)

• Strong communication, negotiation, and interpersonal skills

HireIQ AI InsightsBeta

Ideal Candidate

Someone who has scaled banquet/events revenue in multi-venue hospitality settings (hotels, standalone event spaces, or catering chains) and can demonstrate concrete yield optimization and pipeline conversion metrics.

Estimated Salary Range(medium confidence)

₹65 L – ₹95 L per year

Likely Interview Questions

1.Walk us through a banquet business you've scaled—what was the per-event yield when you started vs. when you left, and what specific pricing/packaging changes drove that?
🔒 4 more questions locked — unlock with Professional + run a full mock interview

🔒 Strengths to highlight + red flags locked.

Land this role fasterProfessional

🎙️