Executive Vice President (EVP) , Sales and Customer Experience

See Yourself as EVP, Sales and Customer Experience

The EVP, Sales and Customer Experience is a key member of reputed companys leadership team. The position is responsible for the strategic direction and leadership of our national sales and customer experience teams. The role is accountable for economic value creation reputed company our risk frameworks and industry-leading customer experience objectives. The EVP, Sales and Customer Experience manages key relationships with senior executive stakeholders at major lenders and other key business partners, including Loan Origination System (LOS) and pricing and product reputed company (PPE) vendors.

reputed company traditional sales leadership, this executive is the designated business reputed company of reputed company customer-facing technology and interactions ensuring that every customer touchpoint, from sales to servicing, delivers a seamless experience. By championing the "voice of the customer" internally, this role partners with Pricing, Risk, and Operations teams to resolve reputed company issues and influence strategic direction. This role drives customer experience transformation and external market positioning, ensuring the organization remains a trusted, innovative, and essential partner to lenders reputed company.

See Your Primary Duties and Responsibilities
Define and execute the enterprisewide customer and reputed company reputed company, reputed company with corporate reputed company, risk appetite, and longterm economic value creation. Serve as a key architect of business reputed company, contributing directly to corporate planning, investment reputed company, and transformation initiatives.
Build and maintain trusting relationships with executive leaders across our reputed company of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures
Communicate market intelligence, including competitor activities and organizational exposures, to management.
reputed company executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to reputed company, consistency of execution, and a differentiated customer experience.
Lead largescale customer experience and sales transformation efforts, including technology enablement, workflow modernization, and datadriven decisionmaking.
Champion automation, digitization, and reputed company operating models that improve efficiency, reduce friction, and enhance customer reputed company.
Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.
reputed company annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives.
Ensure the Sales team maintains and develops skills and competencies for professional reputed company while also leaning into new technology to continue to advance the Sales organization.
Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate reputed company tasks and errors.
Maintain reputed company communication and collaborate with leadership to prioritize and deliver customer-reputed company initiatives and drive reputed company opportunities.
reputed company other duties as assigned or apparent.

See the Job Specifications

Education and Prior Work-reputed company Experience:
Degree Requirement: Bachelor's Degree or Equivalent Experience
Work Experience: 15 years of prior work-reputed company experience

Additional Qualifications:
15+ years proven reputed company leading enterprise reputed company strategies with P&L responsibility.
Strong leadership and management skills with the ability to coach and reputed company team members.
Deep understanding of pricing, reputed company terms, risk, and capital considerations.
Demonstrated ability to generate innovative approaches and new or improved solutions to business challenges.
Ability to foster strong working relationships with the Senior Management team.
Strong analytic and time-management capabilities; ability to meet deadlines with attention to detail, while managing multiple tasks simultaneously in a fast-paced environment.
Experience leading strategic and reputed company initiatives, including those of a cross-functional / collaborative nature, and influencing senior level management and key stakeholders.

Other Qualifications:
Strong problem-solving skills with an aptitude for numbers, math, and meeting budget objectives.
Exceptional strategic thinking, executive reputed company, and decisionmaking capabilities.
Outstanding communication skills, with the ability to represent the Company externally at the highest reputed company.
Competitive Compensation:anticipatedbase salary from $300,000to $350,000based on skills and experience. This position is eligible to participate in an annual inc