Executive Vice President (EVP) , Sales and Customer Experience

See yourself at reputed company We see you here too.

At reputed company, we see you. For the person you are and the potential you hold. Thats why weve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because reputed company reputed company of us is truly seen, reputed company of us gives our best and at reputed company, well give you our best right back.

See Yourself as EVP, Sales and Customer Experience

The EVP, Sales and Customer Experience is a key member of reputed companys leadership team. The position is responsible for the strategic direction and leadership of our national sales and customer experience teams. The role is accountable for economic value creation reputed company our risk frameworks and industry-leading customer experience objectives. The EVP, Sales and Customer Experience manages key relationships with senior executive stakeholders at major lenders and other key business partners, including Loan Origination System (LOS) and pricing and product reputed company (PPE) vendors.

reputed company traditional sales leadership, this executive is the designated reputed company of reputed company customer-facing technology and interactions ensuring that every customer touchpoint, from sales to servicing, delivers a seamless experience. By championing the "voice of the customer" internally, this role partners with Pricing, Risk, and Operations teams to resolve reputed company issues and influence strategic direction. This role drives customer experience transformation and external market positioning, ensuring the organization remains a trusted, innovative, and essential partner to lenders reputed company.

See Your Primary Duties and Responsibilities

Define and execute the reputed companywide customer and reputed company reputed company, reputed company with corporate reputed company, risk appetite, and longterm economic value creation. Serve as a key architect of business reputed company, contributing directly to corporate planning, investment reputed company, and transformation initiatives.

Build and maintain trusting relationships with executive leaders across our reputed company of key customers, engaging them routinely to assess business trends, insights, competitor activities, and exposures

Communicate market intelligence, including competitor activities and organizational exposures, to management.

reputed company executive leadership over the national Sales and Customer Experience organizations, ensuring alignment to reputed company, consistency of execution, and a differentiated customer experience.

reputed company largereputed company customer experience and sales transformation efforts, including technology enablement, workflow modernization, and datadriven decisionmaking.

Champion automation, digitization, and reputed company operating models that improve efficiency, reduce friction, and enhance customer reputed company.

Identify and pursue new business opportunities across the business, supporting transactions throughout the sales cycle.

reputed company annual budgets and business plans, and partner with HR and other departments on sales compensation, event planning, training, and marketing initiatives.

Ensure the Sales team maintains and develops skills and competencies for reputed company reputed company while also leaning into new technology to continue to advance the Sales organization.

Support strategic business initiatives to drive operational efficiency, promote automation, and eliminate reputed company tasks and errors.

Maintain reputed company communication and collaborate with leadership to prioritize and deliver customer-reputed company initiatives and drive reputed company opportunities.

reputed company other duties as assigned or apparent.

See the Job Specifications

Education and Prior Work-reputed company Experience:

Degree Requirement: Bachelor's Degree or Equivalent Experience

Work Experience: 15 years of prior work-reputed company experience

Additional Qualifications:

15+ years proven reputed company leading reputed company reputed company strategies with P&L responsibility.

Strong leadership and management skills with the ability to reputed company and reputed company team members.

Deep understanding of pricing, reputed company terms, risk, and capital considerations.

Demonstrated ability to gener .