Client Partner

As a Client Partner at Teceze, your role will involve managing and growing a portfolio of strategic enterprise clients with a combined value of approximately $20M+. You will be responsible for owning the overall client relationship, driving revenue growth, ensuring customer success outcomes, and developing long-term account strategies across Tecezes managed IT services portfolio. This senior client-facing position requires strong commercial leadership, executive stakeholder management, account growth capability, managed services knowledge, and the ability to foster long-term strategic partnerships by converting customer needs into opportunities for integrated managed services, transformation, and security-led solutions.

Key Responsibilities: - Strategic Account Ownership: - Manage a portfolio of enterprise clients worth approximately $20M+ in annual revenue. - Build and maintain trusted relationships with key stakeholders such as CIOs, CTOs, CISOs, and COOs.
- Develop detailed account strategies to grow each account by 2X, 5X or 10X over time.
- Position Teceze as a strategic managed services and transformation partner.
- Maintain clear visibility of contract scope, service performance, commercial commitments, and customer sentiment.

• Revenue Growth and Quarterly EN Target Ownership: - Own and deliver quarterly EN targets for the assigned client portfolio.

- Identify and convert upsell, cross-sell, renewal, and transformation opportunities.
- Drive account growth across various service offerings.
- Work with Sales and Pre-Sales teams to shape proposals, commercials, and solution narratives.
- Ensure each client has clear short-term quarterly targets and long-term account expansion goals.

• Customer Success and Service Performance Accountability: - Own customer success outcomes for assigned clients in partnership with Delivery and Customer Success teams.

- Track client-level success metrics such as CSAT, NPS, SLA performance, and customer health.
- Lead monthly service reviews, quarterly business reviews, and executive steering meetings.
- Ensure clients receive clear reporting on service performance and future roadmap.

• Executive Relationship Management: - Develop executive-level relationships with key decision-makers.

- Build strong relationships with client procurement, finance, and governance teams.
- Establish regular executive engagement cadence through strategic meetings.
- Act as the senior escalation point for commercial and customer confidence matters.

• Cross-Functional Collaboration: - Partner with internal teams to ensure account growth is practical and deliverable.

- Work with Sales, Pre-Sales, Solution Architects, Delivery, and Practice Heads.
- Coordinate with Transition and PMO teams for new service take-on and transformation programmes.
- Create a joined-up internal account rhythm across different departments.

• Account Planning and Governance: - Build and maintain strategic account plans for all assigned accounts.

- Define quarterly objectives for revenue growth, relationship development, and pipeline creation.
- Conduct internal account reviews and prepare QBR materials covering performance and next-step actions.
- Maintain governance around account profitability and delivery performance.

• Commercial Management and Profitability: - Understand contract scope, pricing model, revenue profile, and margin for assigned accounts.

- Identify margin improvement opportunities and support commercial negotiations.
- Ensure pricing and solution commitments are realistic and aligned with delivery capability.
- Protect Teceze from unmanaged scope creep and poor commercial terms.

This role requires a proactive approach, strong communication skills, and the ability to collaborate effectively with internal and external stakeholders to drive account growth and customer success. As a Client Partner at Teceze, your role will involve managing and growing a portfolio of strategic enterprise clients with a combined value of approximately $20M+. You will be responsible for owning the overall client relationship, driving revenue growth, ensuring customer success outcomes, and developing long-term account strategies across Tecezes managed IT services portfolio. This senior client-facing position requires strong commercial leadership, executive stakeholder management, account growth capability, managed services knowledge, and the ability to foster long-term strategic partnerships by converting customer needs into opportunities for integrated managed services, transformation, and security-led solutions.

Key Responsibilities:

• Strategic Account Ownership:

- Manage a portfolio of enterprise clients worth approximately $20M+ in annual revenue.
- Build and maintain trusted relationships with key stakeholders such as CIOs, CTOs, CIS