Associate Vice President - Tier 2 - Technology Operations and Planning Support

LPL Financial Global Capability Center·Posted 4 weeks ago

Location

All India

Experience

14–18 years

Required Skills

AWSSQLPythonJavaJavaScriptVBAPLSQLETL toolsAgileSAFe

About the Role

Role Overview:
As the Associate Vice President Application Support & Automation at LPL Financial, you will hold a senior leadership position within the Technology Operations Planning & Support (TOPS) organization. Your role will involve providing strategic oversight and execution leadership for Tier 2/3 application support, production operations, intelligent automation, and operational analytics across critical brokerage and enterprise platforms. You will be accountable for ensuring production stability, operational excellence, automation scalability, and proactive risk management. Your responsibilities will include serving as a trusted escalation point for senior technology leaders, product organizations, and business stakeholders. Operating within a SAFeAgile environment, you will blend technology leadership, datadriven decisionmaking, and organizational influence.

Key Responsibilities:

• Provide strategic direction and operational leadership for application support and automation services across multiple businesscritical platforms.

• Act as a senior escalation point for highseverity production issues, regulatory inquiries, and complex crossplatform incidents.

• Partner with executive stakeholders in Technology, Product, Risk, and Operations to align operational priorities with enterprise objectives.

• Oversee Tier 2/3 application support, ensuring system availability, performance, and reliability across the LPL application ecosystem.

• Ensure consistent execution of incident management, problem management, and defect management processes with a strong focus on root cause elimination.

• Provide executive oversight of digital workforce and automation platforms, ensuring alignment to business outcomes and risk standards.

• Lead, mentor, and develop senior support analysts, automation engineers, and application support professionals.

• Champion process maturity using Agile, SAFe, Six Sigma, and ITSM best practices.

Qualifications Required:

• Bachelors degree or equivalent experience; advanced degree preferred.

• 14-18 years of progressive experience in application support, production operations, automation, or technology operations.

• Demonstrated leadership experience managing complex production environments and crossfunctional teams.

• Handson understanding of AWS, SQL Server/MS SQL, Oracle, Linux/Unix, and enterprise application platforms.

• Strong experience with incident management, problem management, root cause analysis, and operational risk management.

• Development and automation background using Python, Java, JavaScript, VBA, PL/SQL, and ETL tools.

• Experience operating in Agile / SAFe technology organizations.

• Exceptional executivelevel communication, stakeholder management, and decisionmaking skills.

Additional Details:
The LPL Global Capability Center fosters a collaborative culture where integrity guides every decision and technology fuels progress. The company is proud to empower financial advisors to deliver personalized advice and is expanding its reach in Hyderabad. Joining LPL means creating something extraordinary together. Role Overview:
As the Associate Vice President Application Support & Automation at LPL Financial, you will hold a senior leadership position within the Technology Operations Planning & Support (TOPS) organization. Your role will involve providing strategic oversight and execution leadership for Tier 2/3 application support, production operations, intelligent automation, and operational analytics across critical brokerage and enterprise platforms. You will be accountable for ensuring production stability, operational excellence, automation scalability, and proactive risk management. Your responsibilities will include serving as a trusted escalation point for senior technology leaders, product organizations, and business stakeholders. Operating within a SAFeAgile environment, you will blend technology leadership, datadriven decisionmaking, and organizational influence.

Key Responsibilities:

• Provide strategic direction and operational leadership for application support and automation services across multiple businesscritical platforms.

• Act as a senior escalation point for highseverity production issues, regulatory inquiries, and complex crossplatform incidents.

• Partner with executive stakeholders in Technology, Product, Risk, and Operations to align operational priorities with enterprise objectives.

• Oversee Tier 2/3 application support, ensuring system availability, performance, and reliability across the LPL application ecosystem.

• Ensure consistent execution of incident management, problem management, and defect management processes with a strong focus on root cause elimination.

• Provide executive oversight of digital workforce and automation platforms, ensuring alignment to business outcomes and risk standards.

• Lead, mentor, and develop senior support analysts, automation engineers, and application support professionals.

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