As a VP GTSM Clientman Tribe and Singapore Support Lead at Barclays, your primary role is to effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, while minimizing disruption to operations. You will be responsible for providing technical support for the service management function to resolve more complex issues for a specific client or group of clients. Your key responsibilities will include:
• Developing the support model and service offering to improve the service to customers and stakeholders• Executing preventative maintenance tasks on hardware and software and utilizing monitoring tools/metrics to identify, prevent, and address potential issues• Maintaining a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing• Analyzing system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues, and providing resolutions• Identifying and remediating potential service impacting risks and issues through appropriate processes• Proactively assessing support activities and implementing automations where appropriate to maintain stability and drive efficiency• Collaborating with key stakeholders, including functional leadership teams and senior management, to advise on functional and cross-functional areas of impact and alignment• Managing and mitigating risks through assessment in support of the control and governance agenda• Demonstrating leadership and accountability for managing risk and strengthening controls in relation to the work your team does• Collaborating with other areas of work for business-aligned support areas to keep up to speed with business activity and strategiesTo be successful in this role, you should have the following qualifications:
• 13 years of L2/L3 Application Support Experience is a must• ITIL v3 or above foundation certified• Proven ability to lead end-to-end Run the Bank (RtB) services across complex, business-critical application estates• Deep expertise in Incident, Problem, Change, Release, and Major Incident Management• Strong capability in service resilience, disaster recovery, system recovery planning, and regulatory resilience testing• Ability to engage credibly with senior technology leaders, CIOs, and business stakeholders• Experience establishing and operating robust governance models within a regulated enterprise environment• Demonstrated leadership in driving observability, automation, and service management enhancements• Ability to lead and transform large, geographically distributed teams• Strong understanding of SRE principles and experience in managing Unix/Linux based environments, AWS, and API-based applicationsThis role is based in the Pune office. As a VP GTSM Clientman Tribe and Singapore Support Lead at Barclays, your primary role is to effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, while minimizing disruption to operations. You will be responsible for providing technical support for the service management function to resolve more complex issues for a specific client or group of clients. Your key responsibilities will include:
• Developing the support model and service offering to improve the service to customers and stakeholders• Executing preventative maintenance tasks on hardware and software and utilizing monitoring tools/metrics to identify, prevent, and address potential issues• Maintaining a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing• Analyzing system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues, and providing resolutions• Identifying and remediating potential service impacting risks and issues through appropriate processes• Proactively assessing support activities and implementing automations where appropriate to maintain stability and drive efficiency• Collaborating with key stakeholders, including functional leadership teams and senior management, to advise on functional and cross-functional areas of impact and alignment• Managing and mitigating risks through assessment in support of the control and governance agenda• Demonstrating leadership and accountability for managing risk and strengthening controls in relation to the work your team does• Collaborating with other areas of work for business-aligned support areas to keep up to speed with business activity and strategiesTo be successful in this role, you should have the following qualifications:
• 13 years of L2/L3 Application Support Experience is a must• ITIL v3 or above foundation certified• Proven ability to lead end-to-end Run the Bank (RtB) services across complex, business-critical application estates• Deep expertise in Incid