Location
Chennai, India
Required Skills
Customer SuccessNRRSaaSChurn Reduction
About the Role
Lead global customer success organization. Drive NRR, reduce churn, and build customer advocacy for SaaS products across 60K+ customers.
Land this role fasterProfessional
🎙️
SAGE
Mock interview coach
Rehearse the 5 most-likely questions for this role with live AI feedback.
📄
SPAR
Resume tailoring
Rewrite your resume to lead with what this hiring panel cares about.
🤝
REACH
Warm intro outreach
Find the hiring manager + 2nd-degree intros and draft the messages.
About Freshworks
Freshworks makes business software that people love to use. Listed on NASDAQ, their product suite includes Freshdesk, Freshsales, and Freshservice.
3.6
Glassdoor
1,200
Reviews
68%
Recommend
70%
CEO Approval
5,000+ employeesSoftware (SaaS)Founded 2010HQ: San Mateo, CA (India: Chennai)350,000 LinkedIn followers
90% of leadership roles never appear on job boards
Join HireIQ to access confidential opportunities, AI-powered matching, and direct connections to hiring decision-makers.
Join the Talent Network