As a seasoned Tech PMO Director, you will play a crucial role in leading technical operations and strategy for a well-established IT staffing and consulting firm. Your responsibilities will include:
• Leading, mentoring, and managing a group of technical support staff and subject matter experts (SMEs), fostering collaboration and performance excellence.• Overseeing and implementing proactive health check protocols for ongoing IT projects to identify vulnerabilities before they impact delivery.• Ensuring the technical support team provides rapid, effective technical intervention and troubleshooting when on-project consultants encounter complex technical roadblocks.• Minimizing technical failures across all client engagements, optimizing support processes for maximum efficiency and uptime.• Overseeing training across technology stacks, ensuring support content aligns with current market needs and common project challenges.• Utilizing staffing-related technologies (ATS, CRM) and project management frameworks (Agile, Scrum) to track support workflows and streamline operations.• Tracking KPIs related to service delivery, project health status, and support response times, reporting outcomes directly to executive leadership.To excel in this role, you should have:
• 10+ years of experience in IT, preferably in the US, with a distinct focus on staffing, IT consulting, or technical project management office (PMO) environments.• A proven track record of managing technical support teams, helpdesks, or specialized SME engineering groups.• A strong understanding of complex IT environments, cloud computing, data analytics, and emerging technologies (like AI) to effectively guide blocker resolution.• Deep familiarity with Agile, Scrum, and standard IT project management practices.• Exceptional analytical skills with a strategic mindset focused on risk mitigation and incident prevention.• The ability to translate complex technical blockers and infrastructure issues into actionable solutions for both consultants and diverse stakeholders. As a seasoned Tech PMO Director, you will play a crucial role in leading technical operations and strategy for a well-established IT staffing and consulting firm. Your responsibilities will include:• Leading, mentoring, and managing a group of technical support staff and subject matter experts (SMEs), fostering collaboration and performance excellence.• Overseeing and implementing proactive health check protocols for ongoing IT projects to identify vulnerabilities before they impact delivery.• Ensuring the technical support team provides rapid, effective technical intervention and troubleshooting when on-project consultants encounter complex technical roadblocks.• Minimizing technical failures across all client engagements, optimizing support processes for maximum efficiency and uptime.• Overseeing training across technology stacks, ensuring support content aligns with current market needs and common project challenges.• Utilizing staffing-related technologies (ATS, CRM) and project management frameworks (Agile, Scrum) to track support workflows and streamline operations.• Tracking KPIs related to service delivery, project health status, and support response times, reporting outcomes directly to executive leadership.To excel in this role, you should have:
• 10+ years of experience in IT, preferably in the US, with a distinct focus on staffing, IT consulting, or technical project management office (PMO) environments.• A proven track record of managing technical support teams, helpdesks, or specialized SME engineering groups.• A strong understanding of complex IT environments, cloud computing, data analytics, and emerging technologies (like AI) to effectively guide blocker resolution.• Deep familiarity with Agile, Scrum, and standard IT project management practices.• Exceptional analytical skills with a strategic mindset focused on risk mitigation and incident prevention.• The ability to translate complex technical blockers and infrastructure issues into actionable solutions for both consultants and diverse stakeholders.
