As the Managing Director, Client Delivery, Cloud & Security at NTT DATA, your role is crucial in overseeing the end-to-end delivery of managed services contracts to strategic clients. You will be responsible for ensuring client satisfaction, managing a team of Managed Services Client Delivery Specialists, and developing strong relationships with key strategic clients. Your main responsibilities include:
• Ensuring that services are delivered according to agreed service definitions, SLAs, and other contracts to maintain client satisfaction.• Developing and executing a strategic vision for the managed services client delivery management function aligned with the organization's goals.• Fostering strong relationships with key strategic clients and exceeding their expectations.• Implementing best practices and processes to ensure high-quality service delivery.• Monitoring and reporting on key performance indicators to measure and improve service delivery efficiency.• Allocating resources effectively to meet client demands efficiently.• Identifying and mitigating potential risks to client service delivery.• Managing the budget for the managed services client delivery function.• Collaborating with the technology team to enhance service delivery capabilities.• Advocating for client needs within the organization and ensuring client-centric decision-making.• Engaging with suppliers to resolve incidents, problems, or performance issues.• Managing an annual operational budget and ensuring billing processes.• Reviewing proposals to ensure alignment with client and company growth objectives.• Providing input in pre-sales processes and collaborating with stakeholders to ensure service delivery against SLAs.• Motivating team members for outstanding performance against SLAs.• Negotiating and resolving contractual issues and ensuring the right talent is attracted and fully utilized.To excel in this role, you should have:
• Substantial familiarity with the specific industry served by the organization.• Awareness of emerging technologies in the IT industry.• Knowledge of service delivery models, ITIL, and Agile methodologies.• Understanding of client needs and market dynamics.• Leadership and team management skills.• Excellent communication skills and ability to build strong client relationships.• Proficiency in budgeting, financial analysis, and cost control.• Analytical and problem-solving skills.• Ability to negotiate contracts and resolve disputes.• Adaptability to changing industry trends and client demands.• Capacity to handle pressure and manage crises effectively.Academic qualifications and certifications required include a Bachelor's degree in Information Technology or Business and relevant ITIL certification. Relevant project management certification is preferred.
You will be working in a Hybrid Working environment at NTT DATA, a global business and technology services leader committed to accelerating client success through responsible innovation. As an Equal Opportunity Employer, NTT DATA values diversity and provides an environment free of discrimination. As the Managing Director, Client Delivery, Cloud & Security at NTT DATA, your role is crucial in overseeing the end-to-end delivery of managed services contracts to strategic clients. You will be responsible for ensuring client satisfaction, managing a team of Managed Services Client Delivery Specialists, and developing strong relationships with key strategic clients. Your main responsibilities include:
• Ensuring that services are delivered according to agreed service definitions, SLAs, and other contracts to maintain client satisfaction.• Developing and executing a strategic vision for the managed services client delivery management function aligned with the organization's goals.• Fostering strong relationships with key strategic clients and exceeding their expectations.• Implementing best practices and processes to ensure high-quality service delivery.• Monitoring and reporting on key performance indicators to measure and improve service delivery efficiency.• Allocating resources effectively to meet client demands efficiently.• Identifying and mitigating potential risks to client service delivery.• Managing the budget for the managed services client delivery function.• Collaborating with the technology team to enhance service delivery capabilities.• Advocating for client needs within the organization and ensuring client-centric decision-making.• Engaging with suppliers to resolve incidents, problems, or performance issues.• Managing an annual operational budget and ensuring billing processes.• Reviewing proposals to ensure alignment with client and company growth objectives.• Providing input in pre-sales processes and collaborating with stakeholders to ensure service delivery against SLAs.• Motivating team members for outstanding performance against SLAs.• Negotiating and resolving contractual issues and ensuring