Head - People Experience & Operations
Location
All India
Experience
10–20 years
Required Skills
About the Role
As the Head - People Experience & Operations at this company, your primary role is to provide strategic leadership in People Experience and HR Operations globally. You will work closely with the Global Chief People Officer to ensure the HR Operations group operates in an agile and efficient manner. Some of your key responsibilities include:
In terms of financial responsibilities, you will be accountable for delivering People Experience, HR Systems, and HR Operations services within the allocated budgets. Additionally, you will be responsible for promoting knowledge sharing within the team, facilitating training initiatives, and identifying skill development needs.
Qualifications required for this role include an MBA/PGDM in HR and over 20 years of work experience, with at least 10 years in managing global HRMS platform implementation and support. You should have experience managing large teams in HR Systems and HR Operations domains, as well as setting up and managing advanced HR Shared Service Centres or GCC.
Functional competencies for this position include being a values-driven leader with global fluency, exposure to HR systems, strong problem-solving skills, and exceptional service orientation. You should also have expertise in HR Systems, MIS, digitization, outsourcing governance, payroll management, and stakeholder management.
Your interactions will primarily be with internal stakeholders such as CHRO, HR Business Partners, HR COE Leads, and Top Management. You will also engage with external parties like vendors and service providers as required for business needs.
Please note that the above job description reflects the key responsibilities and qualifications required for the Head - People Experience & Operations position at this company. As the Head - People Experience & Operations at this company, your primary role is to provide strategic leadership in People Experience and HR Operations globally. You will work closely with the Global Chief People Officer to ensure the HR Operations group operates in an agile and efficient manner. Some of your key responsibilities include:
In terms of financial responsibilities, you will be accountable for delivering People Experience, HR Systems, and HR Operations services within the allocated budgets. Additionally, you will be responsible for promoting knowledge sharing within the team, facilitating training initiatives, and identifying skill development needs.
Qualifications required for this role include an MBA/PGDM in HR and over 20 years of work experience, with at least 10 years in managing global HRMS platform implementation and support. You should have experience managing large teams in HR Systems and HR Operations domains, as well as setting up and managing advanced HR Shared Service Centres or GCC.
Functional competencies for this position include being a values-driven leader with global fluency, exposure to HR systems, strong problem-solving skills, and exceptional service orientation. You should also have expertise in HR Systems, MIS, digitization, outsourcing governance, payroll management, and stakeholder management.
Your interactions will primarily be with internal stakeholders such as CHRO, HR Business Partners, HR COE Leads, and Top Management. You will also engage with external parties like vendors and service providers as required for business needs.
Please note that the above job description reflects the key responsibilities and qualifications required for the Head - People Experience & Operations position at this company.
Ideal Candidate
Someone who has scaled HRMS platforms (preferably SAP SuccessFactors) across multiple geographies and moved from tactical systems management into strategic HR transformation.
Estimated Salary Range(medium confidence)
₹1.8 Cr – ₹2.8 Cr per year
Likely Interview Questions
- 1.Walk us through a SAP SuccessFactors implementation you led—what was the scope, timeline, and how did you drive adoption across resistant user groups?
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