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Head

Head of Vendor Management Practice - Technology

HSBC Holdings plc·Posted 1 month ago

Location

All India, Pune

Experience

8–12 years

Required Skills

Vendor ManagementProcurementFinancial PlanningNegotiationContractingLeadershipStakeholder ManagementRisk ManagementCommercial AwarenessStrategic Relationship ManagementVendor Performance AnalysisVendor GovernanceProblemsolvingDatadriven Decision Making

About the Role

As the Head of Vendor Management Practice Lead at HSBC, you will play a crucial role in establishing and managing the central Vendor Management Practice/Office. Your responsibilities will include collaborating closely with the GCIO business (GBGI) aligned Vendor Management teams to develop strategies and best practices. Here's what you'll do:

  • • Build and maintain a strategic relationship with Procurement to enhance process and tooling improvements for the benefit of GCIO

  • • Develop and maintain processes, documentation, and artifacts to provide guidance for the central vendor management team and the wider GCIO Vendor Management community

  • • Organize and conduct Vendor Management Community communications and events such as town halls, communication strategies, and reporting

  • • Collaborate with CIOs to designate Vendor Sponsors and drive value with designated Vendors

  • • Ensure internal engagement and understanding of Vendor Management practices is maintained

  • • Represent and drive Simplification improvement initiatives for Vendor Management

    • In addition to managing Vendor Management Practice, you will also be responsible for:

    Vendor Performance and Vendor Governance framework:

  • • Analyzing and creating measurements for SLA adherence and continuous improvement of Vendor performance

  • • Creating engaging scorecards and communication materials

  • • Driving value from strategic vendors and identifying improvement areas

    • Deal Initiation/Assurance & Financial Planning:

  • • Ensuring alignment of key parties to support the development of Tech/Business strategy

  • • Managing AOP and SCO initiatives for cost optimization

  • • Supporting in contract renewals and aligning Vendor plans with long term technical strategy

    • Negotiation & Contracting:

  • • Reviewing existing contracts, identifying opportunities for better practice

  • • Supporting in planning and contracting for exits and transitions from non-strategic platforms

  • • Assisting Procurement with commercial negotiation and deal structuring

    • Approvals & Execution:

  • • Confirming contracts meet requirements, including funding and P&L impact

  • • Supporting approval briefings and process improvement across pipeline management

    • Leadership & Teamwork:

  • • Chairing Vendor Management and Vendor Governance meetings

  • • Designing, gaining buy-in, and running internal governance meetings

  • • Overseeing Vendor-related projects and initiatives

  • • Embedding 'How we lead' behaviors within the GCIO Vendor Management community

    • To succeed in this role, you will need:

  • • Proven track record in technology vendor management within the financial services industry

  • • Strong understanding of Technology operational management requirements for banks

  • • Ability to translate technology strategy and align with vendors

  • • Experience in driving vendor performance and managing vendors across all contract types

  • • Strong analytical, problem-solving skills, and deep financial awareness

    • At HSBC, we are committed to providing a workplace that fosters continuous professional development and opportunities for growth in an inclusive and diverse environment. We value all applications based on merit and suitability to the role, regardless of gender, sexual orientation, ethnicity, religion, or other personal attributes. As the Head of Vendor Management Practice Lead at HSBC, you will play a crucial role in establishing and managing the central Vendor Management Practice/Office. Your responsibilities will include collaborating closely with the GCIO business (GBGI) aligned Vendor Management teams to develop strategies and best practices. Here's what you'll do:

  • • Build and maintain a strategic relationship with Procurement to enhance process and tooling improvements for the benefit of GCIO

  • • Develop and maintain processes, documentation, and artifacts to provide guidance for the central vendor management team and the wider GCIO Vendor Management community

  • • Organize and conduct Vendor Management Community communications and events such as town halls, communication strategies, and reporting

  • • Collaborate with CIOs to designate Vendor Sponsors and drive value with designated Vendors

  • • Ensure internal engagement and understanding of Vendor Management practices is maintained

  • • Represent and drive Simplification improvement initiatives for Vendor Management

    • In addition to managing Vendor Management Practice, you will also be responsible for:

    Vendor Performance and Vendor Governance framework:

  • • Analyzing and creating measurements for SLA adherence and continuous improvement of Vendor performance

  • • Creating engaging scorecards and communication materials

  • • Driving value from strategic vendors and identifying improvement areas

    • Deal Initiation/Assurance & Financial Planning:

  • • Ensuring alignment of key parties to support the development of Tech/Business strategy

  • • Managing AOP and SCO initiatives for cost optimization

  • • Supporting in contract renewals and aligning Vendor plans with long term technical strategy

    • Negotiation & Contracting:

  • • Reviewing e

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