Job Category: Engineering Job Type: Full Time Job Location: Bangalore Karnataka Looking for Head of Engineering jobs in Bangalore in AI and SaaS? Omind is hiring a Head of Engineering – AI . SaaS to lead the technology vision, engineering culture, and product delivery for next-generation AI-powered customer experience platforms.
This is a high-impact opportunity for professionals exploring engineering leadership jobs in Bangalore, AI SaaS jobs in India, or technology leadership roles in a fast-growing innovation-driven environment.
Job Description: --------------------
About the Role
The Head of Engineering (AI . SaaS) at Omind leads the end-to-end technology organization, driving the development of scalable, AI-powered customer experience (CX) products while building a strong engineering culture.
This role combines strategic leadership, hands-on technical direction, people management, . product delivery ownership. You will work closely with Product, Sales, . Customer Success teams to deliver secure, scalable, . high-performance SaaS solutions.
Key Responsibilities ------------------------
Engineering Leadership . Strategy
• Define and execute the technology strategy for AI-powered SaaS products• Build and scale engineering teams across AI/ML, backend, frontend, data engineering, and DevOps• Establish a long-term architectural vision balancing innovation, scalability, and maintainability• Evaluate emerging AI and SaaS technologies and drive adoptionAI . Machine Learning Excellence
• Lead development and deployment of AI/ML models, intelligent features, and automation workflows• Ensure strong MLOps practices including model training, deployment, monitoring, and versioning• Implement responsible AI practices including data governance, compliance (GDPR, SOC 2., and model fairness• Integrate LLMs, GenAI, NLP, and predictive analytics into SaaS platformsSaaS Platform Engineering
• Own architecture, infrastructure, and reliability of multi-tenant SaaS platforms• Ensure performance, scalability, security, and uptime aligned with SLAs/SLOs• Oversee cloud infrastructure (AWS, Azure, GCP) and optimize costs• Guide teams in microservices architecture, API development, and distributed systemEngineering Operations . Delivery
• Establish engineering best practices including CI/CD, code quality, and test automation• Drive Agile methodologies for predictable and efficient delivery• Track engineering KPIs such as velocity, uptime, deployment frequency, and model performance• Oversee release management, documentation, and continuous improvement initiativesCross-Functional Collaboration
• Partner with Product Management to define roadmaps and translate business needs into technical solutions• Collaborate with Data, Design, and Customer Success teams to deliver impactful features• Communicate engineering vision and progress to executive leadership and stakeholdersTeam Building . Management
• Build, mentor, and scale high-performing engineering teams across functions• Establish a culture of innovation, accountability, and continuous learning• Define goals, KRAs, and performance standardsProduct Development . Delivery
• Own end-to-end product delivery lifecycle• Ensure high code quality, timely releases, and scalable system architecture• Collaborate with Product Managers on prioritization, sprint planning, and release cyclesJob Requirements: ---------------------
Education . Experience
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field• 10. years of software engineering experience with 5. years in leadership roles• Proven experience building and scaling SaaS platforms and AI/ML-powered productsTechnical Skills
• Strong expertise in AI/ML frameworks (TensorFlow, PyTorch, Hugging Face, OpenAI APIs)• Deep understanding of SaaS architecture, multi-tenancy, microservices, APIs, and distributed systems• Experience with cloud platforms (AWS, GCP, Azure) and MLOps/DevOps tools• Strong knowledge of data engineering, ETL pipelines, and data governanceLeadership . Competencies
• Strategic thinking with strong execution and decision-making capabilities• Excellent communication and stakeholder management skills• Experience scaling teams in high-growth SaaS environmentsPreferred Qualifications
• Experience building AI-driven SaaS products (LLMs, automation tools, recommendation engines)Background in startup environments or scaling engineering teams (0 1 or 1* 100.
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR• Experience with generative AI and LLM fine-tuningPreferred Experience In
• Customer Experience (CX) platforms / BPO technology• Conversational AI and chatbot platforms• CRM integrations (Salesforce, Zendesk, etc.)Work Details Location: Bangalore, Karnataka, India
Department: Technology / Engineering
Employment Type: Full-time
Industry: Software Development
Why Join Omind?
If you are exploring Head of Engineering jobs in Bangalore, AI SaaS leadership roles, or technology leadership jobs in India, Omind offers:
• Opportunity to lead innovation in AI, machine learning, and automation• High ownership over engineering strategy, culture, and product direction• A collaborative, fast-growing environment with cutting-edge technologies• The ability to build and scale world-class engineering teams and products Join Omind and shape the future of AI-powered customer experience platforms.
