Head – Customer Success Bangalore, India
About the Role
We are looking for a seasoned and strategic Head of Customer Success to lead and scale global customer success function at Aprecomm. This is a leadership role requiring a strong blend of **technical expertise, business acumen, and customer-centricity.
The ideal candidate will bring over 25. years of experience**, with a proven ability to own P.L, drive revenue growth, and build long-term customer relationships, especially in technology-driven environments. What You’ll Do Customer Success Leadership
• Lead and scale the Customer Success organization across regions• Define and execute customer success strategies aligned with business goals• Build a high-performance, customer-centric cultureP.L Ownership . Revenue Growth
• Own and manage P.L for customer success and services business• Drive revenue through renewals, upsell, cross-sell, and expansion strategies• Identify monetization opportunities within the existing customer baseCustomer Engagement . Retention
• Build and manage relationships with CXOs and senior stakeholders• Ensure high customer satisfaction, retention, and long-term value realization• Act as an escalation point for critical customer issuesTechnical . Solution Expertise
• Leverage strong technical understanding to engage with product, engineering, and customer teams• Drive solution adoption, value realization, and customer outcomes• Translate customer needs into product and service improvementsOperational Excellence
• Establish KPIs, dashboards, and governance models for customer success• Drive forecasting, customer health tracking, and performance reviews• Collaborate with Sales, Product, and Delivery teams for seamless execution**What We’re Looking For
Experience**
• 25. years of experience in Customer Success, Delivery, or Sales leadership roles• Strong background in telecom, networking, SaaS, or technology-driven industries• Proven experience in owning P.L and driving revenue growth• Demonstrated success in managing large enterprise customersSkills
• Strong technical acumen with the ability to engage in solution-level discussions• Excellent stakeholder management and relationship-building skills• Strategic thinking with execution excellence• Strong leadership and team-building capabilities• Customer-first mindset with strong business orientationWhat Success Looks Like
• High customer retention and satisfaction (CSAT/NPS)• Significant revenue growth from existing customers• Strong adoption of products and solutions• Scalable and high-performing Customer Success organizationWhy Join Us
• Leadership role with high visibility and impact• Opportunity to shape the global customer success strategy• Work with cutting-edge technology and global customers• Fast-growing, innovation-driven organizationPay: ₹77,611.58 - ₹103,093.12 per month
Work Location: In person
