Head

Head of Customer Success

JOAN TechnologiesVisit website ↗·Posted 1 month ago

Location

KA, IN

About the Role

Head – Customer Success Bangalore, India
About the Role
We are looking for a seasoned and strategic Head of Customer Success to lead and scale global customer success function at Aprecomm. This is a leadership role requiring a strong blend of **technical expertise, business acumen, and customer-centricity.
The ideal candidate will bring over 25. years of experience**, with a proven ability to own P.L, drive revenue growth, and build long-term customer relationships, especially in technology-driven environments. What You’ll Do Customer Success Leadership

• Lead and scale the Customer Success organization across regions

• Define and execute customer success strategies aligned with business goals

• Build a high-performance, customer-centric culture

P.L Ownership . Revenue Growth

• Own and manage P.L for customer success and services business

• Drive revenue through renewals, upsell, cross-sell, and expansion strategies

• Identify monetization opportunities within the existing customer base

Customer Engagement . Retention

• Build and manage relationships with CXOs and senior stakeholders

• Ensure high customer satisfaction, retention, and long-term value realization

• Act as an escalation point for critical customer issues

Technical . Solution Expertise

• Leverage strong technical understanding to engage with product, engineering, and customer teams

• Drive solution adoption, value realization, and customer outcomes

• Translate customer needs into product and service improvements

Operational Excellence

• Establish KPIs, dashboards, and governance models for customer success

• Drive forecasting, customer health tracking, and performance reviews

• Collaborate with Sales, Product, and Delivery teams for seamless execution

**What We’re Looking For
Experience**

• 25. years of experience in Customer Success, Delivery, or Sales leadership roles

• Strong background in telecom, networking, SaaS, or technology-driven industries

• Proven experience in owning P.L and driving revenue growth

• Demonstrated success in managing large enterprise customers

Skills

• Strong technical acumen with the ability to engage in solution-level discussions

• Excellent stakeholder management and relationship-building skills

• Strategic thinking with execution excellence

• Strong leadership and team-building capabilities

• Customer-first mindset with strong business orientation

What Success Looks Like

• High customer retention and satisfaction (CSAT/NPS)

• Significant revenue growth from existing customers

• Strong adoption of products and solutions

• Scalable and high-performing Customer Success organization

Why Join Us

• Leadership role with high visibility and impact

• Opportunity to shape the global customer success strategy

• Work with cutting-edge technology and global customers

• Fast-growing, innovation-driven organization

Pay: ₹77,611.58 - ₹103,093.12 per month

Work Location: In person

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Ideal Candidate

A battle-tested customer success or delivery leader from telecom, networking, or SaaS who has grown revenue $50M+ from existing customer bases and built teams of 20+.

Estimated Salary Range(high confidence)

₹9 L – ₹12 L per year

Likely Interview Questions

1.Walk us through a customer base where you drove significant expansion revenue—what was the baseline, what did you change operationally, and what % came from upsell vs. cross-sell vs. renewal?
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