Director/Senior Director - Revenue Assurance - Credit Control/Billing & Collection

Role Overview:

We are looking for a seasoned professional to lead Billing, Credit Control, and Collections at a national scale. This role will drive process excellence, automation, and strong governance across receivables while managing key customer relationships and minimizing credit risk.

Role & responsibilities:

1. Develop and implement comprehensive billing strategies and procedures to ensure timely and efficient collection of outstanding payments from clients across the country.

2. Lead, manage, and mentor a big team of professionals, providing guidance, training, and evaluation of performance to ensure the team meets targets and objectives.

3. Have to drive automation in various aspects of business viz. Credit management, Billing, Dispute management and Collection

4. Monitor and analyse the billing & Collection and dispute resolution performance metrics, such as (data obtained from customer, expenses incurred, manpower deployed), aging reports, provisions and bad debt ratios, and take appropriate actions to improve the overall efficiency.

5. Will be responsible of creating provisions, dealing with auditors, various accounting team

6. Establish and maintain effective relationships with key customers, providing them with regular updates on outstanding balances, resolving issues, and negotiating payment terms and schedules.

7. Conduct regular reviews and assessments of credit limits and terms for customers, ensuring proper risk management and minimizing potential bad debt.

8. Prepare and present collection-related reports, analysis, and recommendations to senior management, highlighting trends, challenges, and opportunities.

9. Need to collaborate with various internal teams and key customers

Preferred candidate profile:

1. Bachelor's degree in Finance, Accounting, Business Administration, or a related field. MBA or CA professional certifications,

2. Minimum experience of 10 years

3. Processes oriented individual with the ability to drive changes

4. Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.

5. Should poses excellent knowledge of Accounting, financial analysis.

6. Have experience in driving automation.

7. Strong negotiation and communication skills to interact effectively with internal stakeholders, customers, and external agencies.

8. Proficiency in using collection software, ERP systems, and Microsoft Office applications