Director - Product Management

About BU:

- The ServiceNow IT Operations Management Business Unit is the second largest line of business and is the market leader in the CMDB, Discovery and AIOps.

- The ITOM Visibility product area is the foundational data layer of the ServiceNow platform where the solution brings IT infrastructure and dependency mapping data layer into the Configuration Management Database (CMDB) through Discovery and added business context with Service Mapping enabling organizations to manage, govern, and automate their entire IT estate.

About the ITOM Product Management Team:

- The ITOM Inbound Product management team builds the core, horizontal capabilities that power CMDB data strategy that drive outcomes for Asset management, Service Operations, Security operations and GRC outcomes.

- Product management team is responsible for organic product development where the product offerings are enhanced, and the team often venture in to net new markets based on the market conditions.

What you get to do in this role:

- Foundational Impact: This role will manage the second largest business with ServiceNow and You will set the product direction and execution that drives the next growth wave with AI products.

- End-to-End Ownership: From vision to delivery to adoption, you will drive meaningful platform-level innovation.

- High Visibility: Work cross-functionally with Engineering, Architecture, Sales, Solution Consulting, Design, Research, and Product Content.

- Customer Proximity: Engage directly with enterprise customers and partners to shape the roadmap.

- Platform Building: Build scalable frameworks, data models, and workflows that define the next generation of ITOM on ServiceNow.

- Partner closely with Product Engineering on release planning, sprint execution, risk management, and cross-team dependencies

- Collaborate across the GTM teams ( like sales, expert services, partners, outbound product teams) to understand requirements, provide architectural guidance, and drive adoption

- Author high-quality product artifacts including technical and functional specifications, roadmap narratives, reference architectures, enablement materials and demos

- Demonstrate subject matter expertise and support consulting on customer use cases, implementations, and value articulation

- Engage cross-functionally with Product Design, Architecture, Research, and Product Content

- Partner directly with customers and ecosystem partners to present roadmap updates, gather feedback, and identify emerging opportunities

Qualifications:

To be successful in this role you have:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

- This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

- AI Product Management (AIPM) leader bridging business goals with ServiceNow AI platform capabilities.

- Strong experience with managing, mentoring, and developing high performing product managers to maximize team performance, engagement, and retention

- Strong prioritization and product judgment with data driven decision making.

- Fanatical about customer success and tenacious at driving long-term customer value

- Demonstrate the skill that transforms data, roadmaps, and features into compelling narratives, driving buy-in from stakeholders and inspiring teams

- Excellent verbal and written communication skills, including the ability to chair sessions and host webinars.

Good to have:

- Experience or knowledge of the ServiceNow platform (especially platform security and other foundational services)

- Working knowledge and understanding of the ITOM Products (Discovery, Service Mapping, AIOps, Cloud)

- Let me know if needed more information or have any questions