Director

Director of Operations

Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.)Visit website ↗·Posted 1 month ago

Location

Delhi, India

About the Role

Associate Director/Director – Reverse Logistics

Location: Delhi NCR/ Pune

Role Overview:

We are looking for a seasoned Operations Leader to lead the overall operations for the

Reverse Logistics function at XpressBees. This role will own end-to-end operational

performance across all reverse logistics hubs, drive regional accountability, and ensure

scalability with high efficiency.

The ideal candidate comes from the logistics/3PL ecosystem and has deep

experience in managing large-scale ground operations, especially building and

managing a strong rider/delivery associate network.

Key Responsibilities:

1. Operations Ownership

• Own performance metrics across all Reverse Logistics hubs (Dedicated/

Combined hubs)

• Drive SLAs, TAT, cost efficiency, and quality benchmarks

• Ensure consistent execution of SOPs across regions

2. Regional Accountability

• Establish strong governance with regional/state heads

• Drive performance reviews, audits, and corrective actions

• Build a culture of ownership and accountability across the network

3. Network . Rider Ecosystem

• Build and scale a reliable rider/delivery associate network

• Improve rider productivity, retention, and utilization

• Drive partner/vendor performance and onboarding strategies

4. Process Excellence . Scale

• Identify process gaps and implement scalable solutions

• Optimize hub operations, routing, and load balancing

• Leverage tech and data to drive efficiency and decision-making

5. Stakeholder Management

• Work closely with Product, Tech, HR, and Finance teams

• Collaborate with central leadership on capacity planning and expansion

• Manage vendor and partner ecosystems effectively

Experience:

• Experience: .10 years in operations, preferably in logistics / 3PL / e-commerce

supply chain

• Proven experience managing large, multi-city operations

• Strong background in last-mile / reverse logistics/rider network management

• Demonstrated ability to scale operations efficiently

• Experience in handling hub-based operations and regional teams

• Strong analytical mindset with data-driven decision-making

Must-Have Skills:

• Operations management at scale

• Rider/delivery network building . optimization

• Team leadership across geographies

Other Requirements:

• Immediate/short notice joiners preferred

• Willingness to travel extensively across hubs

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Ideal Candidate

Operations leader who has built or scaled last-mile/reverse logistics networks across 5+ Indian cities, managing 500+ riders and 8-12 figure monthly throughput.

Estimated Salary Range(medium confidence)

₹1.8 Cr – ₹2.8 Cr per year

Likely Interview Questions

1.Walk us through a time you scaled rider/delivery networks from zero—what was your first hub volume vs. current, and what were your top 3 scaling bottlenecks?
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🔒 Strengths to highlight + red flags locked.

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