Director - Delivery Management

Be a part of a high-growth Customer and Employee Experience consulting firm that's redefining digital engagement. Recognized by Inc. 5000, Great Place to Work and Deloitte Technology Fast 500 North America as one of the fastest-growing companies, Altudo offers an environment where innovation, learning, and growth go hand in hand.

We are named XM Cloud Partner of the Year, a Platinum Optimizely partner, and we are building a strong and growing relationship with Contentstack.

The Director - Delivery will work closely with business stakeholders to meet the company's business goals and targets. The individual will manage efforts to ensure adherence to project timelines and budgets as well as manage internal resource allocation and costs towards profitability.

Responsibilities

- Provide overall leadership, vision, strategic planning and oversight of supporting tactical execution plans to ensure successful delivery against the overall delivery roadmap.

- Manage and own accountability for timely, high-quality and cost-effective delivery of multiple projects across different geographies. Oversight and management of multiple programs and/or projects, leveraging various skill-sets ensuring a consistent usage of standard project management practices.

- Implement best practices and processes - Delivery, IT, Finance, Quality; and ensuring compliance.

- Ensuring effective resource utilization across onsite and offshore including manpower allocation and release, bench management, monitoring talent pipeline and utilization.

- Accountable for Customer and employee Satisfaction.

- Work with Pre-Sales/Practice teams to drive growth, quality and customer satisfaction.

- Enabling better alignment of technology to the emerging business context of the company. Forward looking in adopting newer technologies

- Responsible for managing P&L, gross margins at project level, Onsite-offshore ratios, revenue growth, billing milestones and utilization in line with organizational goals.

- Drive performance assessment, training, coaching and mentoring team members.

- Takes responsibility for people development including ongoing training, skill building, deployment and career growth. Build competency development and drive to improve productivity

Requirements

- 12 + years of overall experience with a proven track record in project execution and managing multiple CMS or web based projects.

- Program management: Experience in managing multiple projects in agile environment simultaneously in an - onsite/offshore model.

- Should have successfully managed a portfolio of minimum 150+ people in different locations with large IT consulting companies.

- Demonstrated ability in developing and successfully executing plans for projects including an ability to oversee projects from conception to completion.

- Should have experience interacting with senior management of the NA customers.

- Proven ability to develop and maintain strong professional relationships with clients, colleagues and vendors;

- Collaborating on common goals with client's technology and marketing teams

- Operation excellence skills include setting up resource planning, financials etc.

- People Management - Should have exp in developing progressive recruitment, induction, career growth plan, ongoing training & research systems, to ensure high quality capabilities in the team & retention

What's in it for you?

- Experience faster growth than other organizations; diligent performers can vouch for promotions and rapid growth at Altudo.

- We provide seamless growth opportunity for career advancement across all functions by defining career path and career ladder. Half yearly promotions for high achievers.

- You have the chance to influence the strategic direction of projects and initiatives, directly impacting the success and growth of the organization.

- Get the opportunity to unleash your creativity and contribute to visually stunning designs that make a real impact.

- Be a part of collaborative work environment where teamwork and idea sharing are encouraged.

- Gain valuable and demonstrable, skills via training and certifications.

- Accelerated growth, quarterly reviews and half yearly promotions for high achievers.

About Altudo

Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and

South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India's top 50 Best Companies to Work For- in 2022 and 2023 by the Great Place to Work- Institute. It is also certified as a great workplace for women and millennials.

Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty

Fortune 500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally,

we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.