Director - Cyber Success & Post Sales Operations

You are a bunch of super enthusiastic, passionate, and highly driven individuals working towards a common goal at CloudSEK, one of India's most trusted Cybersecurity product companies. Your central proposition is leveraging Artificial Intelligence and Machine Learning to create quick and reliable analysis and alert systems for rapid threat detection and resolution across various internet sources with minimal human intervention. Founded in 2015 and headquartered in Singapore, CloudSEK has achieved significant milestones and accolades, including various awards and recognitions such as the NASSCOM-DSCI Excellence Award for Security Product Company of the Year and securing funding from Tenacity Ventures and Commvault.

As a Director at CloudSEK, you will play a crucial role in bridging the gap between high-level business outcomes and deep technical execution. Your responsibilities include leading the global CSM and Service Delivery teams to ensure that enterprise clients enhance their security posture through the utilization of CloudSEK's software. You will be the Executive Technical Sponsor for Tier-1 global accounts, overseeing the entire post-sales lifecycle from implementation to long-term account expansion.

Key Responsibilities:

• Strategic CISO Advisory:

- Lead Executive Business Reviews focusing on threat actor trends, threat landscape reports, regulatory compliances, and risk mitigation strategies with C-suite stakeholders.

• Customer Success Management:

- Design and execute a worldwide CSM playbook prioritizing technical health, feature adoption, customer engagement, and retention.
- Recruit, mentor, and scale a team of technically-inclined CSMs and Implementation Engineers.
- Establish and track KPIs to measure customer success initiatives and report on customer health and satisfaction.

• Global Service Delivery:

- Manage the global service delivery team for all service lines including Customer Onboarding, Product Support, and Takedowns.
- Act as the primary feedback loop between customers and Product/Engineering teams, translating operational pain into product requirements.

Requirements:

• 15+ years in the cybersecurity industry with experience in SOC or security engineering.

• Proven track record of holding value conversations with CISOs and deep knowledge of cybersecurity technologies.

• Leadership experience in managing Success and Professional Services/Delivery in a high-growth SaaS environment.

• Strong operational excellence with a focus on data metrics and customer satisfaction.

Please Note: Location - Bangalore (50% Travel required).

CloudSEK offers an environment where you can enhance your skills while delivering meaningful work. You will enjoy a competitive salary, flexible working hours, unlimited snacks, and drinks at the office, and regular team building activities. Join CloudSEK to work on a product that actively combats cyber threats and offers the opportunity to redefine and build a global function. You are a bunch of super enthusiastic, passionate, and highly driven individuals working towards a common goal at CloudSEK, one of India's most trusted Cybersecurity product companies. Your central proposition is leveraging Artificial Intelligence and Machine Learning to create quick and reliable analysis and alert systems for rapid threat detection and resolution across various internet sources with minimal human intervention. Founded in 2015 and headquartered in Singapore, CloudSEK has achieved significant milestones and accolades, including various awards and recognitions such as the NASSCOM-DSCI Excellence Award for Security Product Company of the Year and securing funding from Tenacity Ventures and Commvault.

As a Director at CloudSEK, you will play a crucial role in bridging the gap between high-level business outcomes and deep technical execution. Your responsibilities include leading the global CSM and Service Delivery teams to ensure that enterprise clients enhance their security posture through the utilization of CloudSEK's software. You will be the Executive Technical Sponsor for Tier-1 global accounts, overseeing the entire post-sales lifecycle from implementation to long-term account expansion.

Key Responsibilities:

• Strategic CISO Advisory:

- Lead Executive Business Reviews focusing on threat actor trends, threat landscape reports, regulatory compliances, and risk mitigation strategies with C-suite stakeholders.

• Customer Success Management:

- Design and execute a worldwide CSM playbook prioritizing technical health, feature adoption, customer engagement, and retention.
- Recruit, mentor, and scale a team of technically-inclined CSMs and Implementation Engineers.
- Establish and track KPIs to measure customer success initiatives and report on customer health and satisfaction.

• Global Service Delivery:

- Manage the global service delivery team for all service lines including Customer Onboarding, Product Support, and Takedowns.
- Act as the