Director – Customer Payments

Location: Mumbai

About Snapmint

Snapmint is India's fastest growing EMI on UPI platform, present in over 2,300. cities and serving more than 10 million customers. Founded in 2017 by IIT Bombay and ISB alumni, Snapmint is on a mission to unlock affordability for the young mass affluent consumers of India.

We invite you join our core team responsible for scaling business and financial processes as we embark upon our vision to reach 100M consumers in next few years.

Role Overview

Own and scale
customer payments operations at Snapmint, ensuring high reliability, uptime, and efficiency across all payment journeys (collections and disbursals). This role is deeply operational —
focused on monitoring payment funnels, reducing drop-offs, and driving performance through strong partnerships with payment gateways, banks, and operators.

Key Responsibilitie

• sOwn end-to-end payment operation

s: EMI collections, UPI flows, autopay, refunds, and disbursal

• sContinuously

monitor payment funnels to identify and reduce drop-off
s across payment journey

• sDrive improvements in payment success rates, retries, and failure recover

y mechanism

• sWork closely with payment gateways, PSPs, and banking partner

s to ensure high uptime and quick issue resolutio

• nSet up strong operational dashboards, alerts, and monitoring systems

for real-time trackin

• gDrive

operational excellence in reconciliation, settlement, and exception handlin

• gCollaborate with Product and Tech

to prioritize fixes based on operational pain point

• sEnsure

high system reliability, compliance, and scalability of payment operation

• sDesign and optimize customer communication for failures, retries, and confirmation

• sBuild and scale a payments operations team capable of handling 10x–100x transaction growt h with high reliabilit

y

What We’re Looking F

• or7. years i

n payments / fintech / NBFC / lending operations or product rol

• esStrong understanding o

f UPI, payment gateways, mandates (eNACH), and lending flo

• wsExperience in improvin

g payment success rates and customer journe

• ysStrong analytical mindset with ability t

o solve complex operational proble

• msExperience working wit

**h banks, PSPs, and payment partne

rs