Director

Delivery Strategy & Transformation - Associate Director

Carelon Global Solutions India·Posted 1 month ago

Location

All India, Gurugram

Experience

15–19 years

Required Skills

Business OperationsStrategic PlanningPerformance ManagementLeadershipCommunicationCollaborationCustomer FocusDelivery Strategy TransformationHealth BenefitsHealth Solution OperationsOperational LeadershipTransformation InnovationCollaboration Stakeholder EngagementGrowth CommercializationAnalytical ThinkingTech FluencyChange AgilityStrategic MindsetRisk AwarenessInnovation Mindset

About the Role

As an Associate Director BPM at Carelon Global Solutions India, you will lead strategic and operational initiatives to enhance business performance, service excellence, and transformation. Your responsibilities will include aligning departmental goals with enterprise priorities, managing end-to-end service delivery, and driving growth through innovation, collaboration, and commercialization.

Key Responsibilities: - Strategic Planning & Performance Management: - Translate organizational and tower-level Blue Chips into actionable departmental goals. - Drive performance management through measurable KPIs and continuous improvement. - Promote and embed organizational culture through leadership, coaching, and role modeling.

• Operational Leadership: - Oversee and manage service delivery for best-in-class outcomes.

- Lead end-to-end account management, including employee budgets and P&L performance.
- Manage annual and off-cycle compensation planning and budgeting processes.
- Build, test, and manage business continuity plans to ensure operational resilience.
• Transformation & Innovation: - Design and transform operating models to enhance customer and stakeholder experience.

- Deliver efficiency savings through automation, process innovation, and continuous improvement.
- Lead operations and technology integration in partnership with enterprise teams.
• Collaboration & Stakeholder Engagement: - Partner with Centers of Excellence (CoEs) and Communities of Practice (CoPs) to identify opportunities, secure funding, and implement strategic solutions.

- Collaborate with cross-functional leaders and enabling functions to enhance employee experience and drive strategic changes.
• Growth & Commercialization: - Explore and identify opportunities to expand the business footprint and lead transitions.

- Support commercialization efforts, including RFP responses and solution development.
Qualifications: - Minimum Education: Graduation
• Experience:

- 1518 years of overall experience, including leading large-scale operations (800+ FTEs) with full ownership of P&L, service delivery, and strategic transformation.
- Proven success in driving automation, digital integration, and commercialization across diverse business units and geographies.
- Strong track record in building high-performing teams, fostering an inclusive culture, and enhancing employee experience through leadership and coaching.
Skills And Competencies: - Analytical Thinking
• Tech Fluency

• Leadership

• Communication

• Change Agility

• Collaboration

• Customer Focus

• Strategic Mindset

• Risk Awareness

• Innovation Mindset
At Carelon Global Solutions India, you will find a world of limitless opportunities that thrive in an environment fostering growth, well-being, purpose, and belonging. The company offers extensive focus on learning and development, an inspiring culture of innovation, holistic well-being, competitive rewards, best-in-class amenities, and policies designed with associates at the center. Carelon is committed to a diverse and inclusive workplace and is an equal opportunity employer providing reasonable accommodations for all. As an Associate Director BPM at Carelon Global Solutions India, you will lead strategic and operational initiatives to enhance business performance, service excellence, and transformation. Your responsibilities will include aligning departmental goals with enterprise priorities, managing end-to-end service delivery, and driving growth through innovation, collaboration, and commercialization.
Key Responsibilities: - Strategic Planning & Performance Management: - Translate organizational and tower-level Blue Chips into actionable departmental goals.
- Drive performance management through measurable KPIs and continuous improvement.
- Promote and embed organizational culture through leadership, coaching, and role modeling.
• Operational Leadership: - Oversee and manage service delivery for best-in-class outcomes.

- Lead end-to-end account management, including employee budgets and P&L performance.
- Manage annual and off-cycle compensation planning and budgeting processes.
- Build, test, and manage business continuity plans to ensure operational resilience.
• Transformation & Innovation: - Design and transform operating models to enhance customer and stakeholder experience.

- Deliver efficiency savings through automation, process innovation, and continuous improvement.
- Lead operations and technology integration in partnership with enterprise teams.
• Collaboration & Stakeholder Engagement: - Partner with Centers of Excellence (CoEs) and Communities of Practice (CoPs) to identify opportunities, secure funding, and implement strategic solutions.

- Collaborate with cross-functional leaders and enabling functions to enhance employee experience and drive strategic changes.

• Growth & Commercialization:

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