Chief Technical Architect
Location
Hyderabad
Experience
10–15 years
Required Skills
About the Role
Job Summary :
We are looking for an experienced ServiceNow Developer / Technical Architect with over 10 years of IT experience and deep expertise across ServiceNow modules including ITSM, HRSD, GRC, CSA, CAD, and CIS.
The ideal candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions aligned with business needs.
Key Responsibilities :
- Implement and customize modules including :
1. IT Service Management (ITSM)
2. HR Service Delivery (HRSD)
3. Governance, Risk & Compliance (GRC)
- Develop and maintain custom applications, workflows, and integrations on the ServiceNow platform.
- Provide technical leadership and guidance to development teams.
- Design end-to-end solutions ensuring scalability, performance, and security.
- Collaborate with stakeholders to gather and translate business requirements into technical solutions.
- Ensure adherence to ServiceNow best practices and coding standards.
- Perform code reviews, debugging, and optimization.
- Integrate ServiceNow with external systems using REST/SOAP APIs.
- Support upgrade planning and platform maintenance.
Required Skills & Qualifications :
- Strong expertise in :
1. ITSM, HRSD, and GRC modules
2. ServiceNow platform architecture and data model
- Hands-on experience with :
1. JavaScript, Glide APIs, Business Rules, Script Includes, UI Policies
2. Flow Designer, IntegrationHub
3. Service Portal / UI Builder
- Experience in designing enterprise-level solutions.
- Strong understanding of Agile/Scrum methodologies.
- Excellent problem-solving and communication skills.
Certifications (Mandatory / Preferred) :
- Certified Application Developer (CAD)
- At least 2 Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, GRC)
- Additional certifications are a plus
Ideal Candidate
A hands-on technical leader who has architected multi-module ServiceNow implementations across 3+ enterprise clients, holding CSA+CAD+CIS certifications, and transitioned from individual contributor to team leadership.
Estimated Salary Range(medium confidence)
₹2.4 Cr – ₹3.8 Cr per year
Likely Interview Questions
- 1.Walk us through your largest multi-module ServiceNow implementation—how did you handle data model conflicts between ITSM and GRC modules, and what governance framework did you establish?
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