AVP, Corporate Affairs-Frontline Communication

Overview

Role Title : AVP, Corporate Affairs-Frontline Communication COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

Organizational Overview: Corporate Affairs shapes and protects Synchrony’s reputation and strategic narrative across the audiences that influence our ability to grow—employees, partners, communities, media, and policymakers. Led by the Chief Corporate Affairs Officer, the function brings together executive communications and visibility, media relations and thought leadership, enterprise employee communications and engagement, event marketing, and content strategy. The team defines Synchrony’s enterprise story and positioning as a leading merchant, provider, and consumer payments ecosystem—powering the businesses that power American commerce and helping people access what matters most—then partners with leaders across the company to deliver that story consistently through major moments and everyday communications.

Role Summary/Purpose

Synchrony's frontline associates are the voice of our brand — the people who show up for customers every day across customer service, collections, fraud, customer solutions, frontline employee experience and complaints operations. This role exists to make sure those associates feel informed, connected, and clear on what matters and why.

The AVP, Frontline Communications is a communications partner and channel strategist embedded within Synchrony's global Corporate Affairs team. Based in India and working closely with Operations leaders across the U.S. and Asia, this person helps translate enterprise priorities into messages and context that supports our frontline teams, while building the systems to deliver them consistently.

The ideal candidate will bring the communications expertise, the content craft, and the channel discipline that makes our communications better. They are a relationship-builder and trusted partner who can also bring rigor to how communications are delivered and measured for impact.

Key Responsibilities

Partner with Operations leaders across customer service, collections, fraud, customer solutions, frontline employee experience and complaints to develop and deliver communications that reach frontline leaders and contact center agents. Understand the audience, the channels, and what it takes to cut through in a high-volume environment.

Required Skills/Knowledge

Desired Skills/Knowledge

Eligibility criteria Bachelor’s degree with 5. years or in lieu of degree 7. years of relevant experience.

Work Timings:
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before * ing.

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**Grade/Level: 10

Job Family Group:

Communications