Asst Vice President – CTO - Cloud SRE

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

As the primary lead amongst our MGGS team you will have the exciting opportunity to work closely with the UK manager who will guide, support and drive you to do the following:

• Contribute to and implement the vision, processes and best practices laid out by the team manager who you will be directly accountable to and drive these amongst our MGGS colleagues.
• Act as a technical lead within the offshore delivery team, providing day-to-day guidance, oversight, and support, while partnering closely with the team manager to ensure alignment with strategic goals and performance expectations.
• You will be the second in command and our primary within MGGS by providing clear direction and technical guidance while effectively managing workload, ensuring clear ownership, timely execution of tasks, and alignment with project deadlines and service-level objectives.
• Design and implement automated solutions across Azure and other platforms.
• Oversee the support and stability of production systems and the cloud estate. Own the support of platforms and drive improvements through automation and observability. Working towards becoming the SME in many areas.
• Proactively identify and own the resolution of complex technical issues, drive root cause analysis and prevent reoccurrence.
• Drive the implementation and testing of disaster recovery (DR) capabilities, ensuring critical systems and services within the cloud estate are resilient, recoverable, and aligned with business continuity requirements.
• Learn, lead and own the implementation of enterprise governance, controls, and technical standards, integrating compliance, audit readiness, and risk mitigation into day-to-day operational practices.

Knowledge, Skills, Experience & Educational Qualification

• 10 -12 years of experience in SRE, Application Support, Infrastructure Support or similar support roles, with 3+ years in a team lead / management capacity.
• Experiencing driving the training and development of engineers
• Managing multi-discipline teams
• Strong hands-on experience with Azure is a must
• Az-900 and Az-104 certifications are required
• Proficiency in scripting languages including PowerShell, ARM, YAML, Terraform
• Deep understanding, with proven experiencing of managing the following Azure administration tasks: RBAC, PIM, Entra ID, Policies, Cloud Networks, Firewalls and DNS.
• Experience with CI/CD tools (Azure DevOps, Git), observability platforms (Azure Monitor, ServiceNow), and container platforms (RedHat OpenShift).
• Familiarity with cloud governance, cost optimization, and compliance frameworks.
• Proven ability to lead technical initiatives, design solutions, mentor engineers, and influence projects.
• Experience in setting up, configuring and maintaining monitoring tooling for cloud platforms.
• Proven experience in building relationships and communicating effectively with team members and other colleagues across both technical and non-technical parts of a business.
• Experience in responding, co-ordinating and driving major incidents independently, both in and out of core business hours.
• You must have the ability to tackle unfamiliar technical problems, confidently dive into unknown issues across complex systems to diagnose root causes and drive effective resolutions.
• Proven experience in identifying inefficiencies and implementing automated solutions to overcome these.
• A solid understanding of how to configure cloud platforms for high scalability and resilience, disaster recovery, tight security and regulatory compliance.
• Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.

You need to be this kind of person

• Passionate about leading a highly motivated team to drive business outcomes
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Educational Qualification:

• Graduate/Masters in any discipline
• Cloud certifications would be an added advantage

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.