Associate Director

Description:

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement.

Today, GoKwik enables over 12,000 merchants worldwide, processes around $2billion in GMV, and is strengthening its AI-powered infrastructure.

Backed by RTP Global, Z47, PeakXV, and ThinkInvestments and bolstered by a $13million growth round in June 2025 (total funding: $68million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters:

This isnt just about managing accounts its about driving business impact at scale.

As Associate Director - Sales, youll own strategic customer relationships, fuel revenue growth, and help some of the biggest eCommerce brands unlock measurable ROI through GoKwiks solutions.

Youll partner with C-suite leaders, identify growth levers, and lead a team that turns partnerships into long-term value.

What Youll Own:

- Own and expand key enterprise accounts, driving upsell, cross-sell, and overall account profitability

- Build and nurture senior-level relationships (CXO and functional heads) to deepen engagement and unlock new opportunities.

- Develop tailored growth strategies that align with customer goals and GoKwiks business outcomes.

- Drive business-value-based conversations and structured commercial negotiations.

- Partner cross-functionally with product, sales, and solution teams to deliver consistent customer value.

- Build and mentor a high-performing team focused on excellence and measurable outcomes

- Regularly present account insights, growth forecasts, and success stories to leadership.

Who You Are:

- 10 - 14 years of experience in account management, customer success, or strategic sales, with a strong focus on revenue growth and retention.

- Proven track record of engaging and influencing CXO-level stakeholders to drive business expansion

- 3+ years of leadership experience managing high-impact teams.

- Deep understanding of SaaS, eCommerce, or tech-driven B2B business models.

- Strong commercial acumen with the ability to map buying processes and close complex deals

- Analytical, resourceful, and independent thrives in fast-moving, high-ownership environments.

- Exceptional communication, negotiation, and relationship-building skills.

Why GoKwik:

At GoKwik, every merchant win is our win.

Were obsessed with solving eCommerces toughest problems low conversions, high RTO, and fragmented post-purchase experiences.

With an AI-powered stack that drives real business outcomes, were enabling the next phase of digital commerce growth.

If youre driven by growth, autonomy, and the thrill of building relationships that move the business needle this is your stage.