Assistant Vice President (Client Service Manager)

BNP Paribas·Posted 3 weeks ago

Location

All India, Chennai

Experience

5–9 years

Required Skills

Client ManagementData AnalysisNetworkingStakeholder ManagementMS ExcelContinuous ImprovementSecurities Services operationsService GovernanceSLASLD CreationClientFacing Presentations

About the Role

Role Overview:
As a Client Service Manager (CSM) within the Client Service Management team of the Global Client Development function for BNPParibas Securities Services, your role involves ensuring that the quality of service delivered by BNPParibas2SIndia to all securitiesservices clients is at the Desired level. By understanding client business needs and service expectations, you will translate them into servicedelivery requirements, oversee servicegovernance, drive continuousimprovement initiatives, and act as a champion of the Beyond Service principles across all locations.

Key Responsibilities:

• Plan, execute, and deliver the APAC forum; engage with clients, senior management, and multiple locations; maintain a 360 view of priorities, risks, and actions.

• Develop trusted relationships during duediligence visits, servicereview connects, and audits; build a strong contact network across the client organization; understand client strategy to facilitate tailored securitiesservices solutions.

• Oversee prompt resolution of client complaints and requests; document, coordinate, and resolve operational issues through a formal servicegovernance framework.

• Prepare clientservice review decks, record minutes and action items; monitor servicedelivery performance and clientsatisfaction metrics; followup on actions to closure.

• Organize monthly CSM connects with spokelocation teams; manage quarterly seniormanagement reviews across all partnered locations; act as the twoway communication channel between hubs and spokes.

• Roll out the annual servicepartner survey, communicate results, and drive improvement actions; initiate and review SLA/SLD documents; manage SLA modifications on request.

• Coordinate endtoend duediligence questionnaires, client visits, and audit logistics; collate responses from various departments, review, and upload final questionnaires to the Qvidian tool.

• Participate in the Beyond Service initiative; create a network of department managers across locations; investigate and resolve discrepancies identified during duediligence.

Qualifications Required:

• Bachelors (or higher) degree in Business, Finance, Economics, or a related field (or equivalent professional experience).

• Proven clientorientation with extensive experience in a clientmanagement role.

• Demonstrated track record of working in a clientservicing environment within securities services or a comparable financialservices domain.

Additional Details of the Company:
BNP Paribas is the European Unions leading bank operating in 65 countries with key positions in Commercial, Personal Banking & Services, Investment & Protection Services, and Corporate & Institutional Banking. BNP Paribas India Solutions, established in 2005, is a wholly owned subsidiary driving innovation and growth with over 10,000 employees across delivery centers in Bengaluru, Chennai, and Mumbai. The company is committed to diversity and inclusion, fostering an inclusive workplace where all employees are valued and respected. Role Overview:
As a Client Service Manager (CSM) within the Client Service Management team of the Global Client Development function for BNPParibas Securities Services, your role involves ensuring that the quality of service delivered by BNPParibas2SIndia to all securitiesservices clients is at the Desired level. By understanding client business needs and service expectations, you will translate them into servicedelivery requirements, oversee servicegovernance, drive continuousimprovement initiatives, and act as a champion of the Beyond Service principles across all locations.

Key Responsibilities:

• Plan, execute, and deliver the APAC forum; engage with clients, senior management, and multiple locations; maintain a 360 view of priorities, risks, and actions.

• Oversee prompt resolution of client complaints and requests; document, coordinate, and resolve operational issues through a formal servicegovernance framework.

• Prepare clientservice review decks, record minutes and action items; monitor servicedelivery performance and clientsatisfaction metrics; followup on actions to closure.

• Organize monthly CSM connects with spokelocation teams; manage quarterly seniormanagement reviews across all partnered locations; act as the twoway communication channel between hubs and spokes.

• Roll out the annual servicepartner survey, communicate results, and drive improvement actions; initiate and review SLA/SLD documents; manage SLA modifications on request.

• Coordinate endtoend duediligence questionnaires, client visits, and audit logistics; collate responses from various departments, review, and upload final questionnaires to the Qvidian tool.

• Pa

Land this role fasterProfessional

🎙️

SAGE

Mock interview coach

Rehearse the 5 most-likely questions for this role with live AI feedback.

📄

SPAR

Resume tailoring

Rewrite your resume to lead with what this hiring panel cares about.

🤝

REACH

Warm intro outreach

Find the hiring manager + 2nd-degree intros and draft the messages.

More Finance Roles

View all →

Chief Financial Officer

AceProHR · Delhi NCR

Posted yesterday

Chief Financial Officer

Aspire Talent Innovations · Chandigarh, Punjab

Posted 2 days ago

₹45L–₹60L

Chief Financial Officer/Finance Controller

geofluid · Mumbai, Navi Mumbai

Posted 2 days ago

Chief Finance Officer

Talentiser · All India, Noida

Posted 1 month ago

90% of leadership roles never appear on job boards

Join HireIQ to access confidential opportunities, AI-powered matching, and direct connections to hiring decision-makers.

Join the Talent Network